People from Chile or Latin America - Nice to meet you
As many know, online casinos are illegal in Chile. The worst part is that there is no consumer protection against injustices or abuses , which many casinos (not all) have taken advantage of to maximize their profits.
Because the regulation project in Chile has been postponed countless times, a few months ago I started investigating ways to protect the victims of these casinos, where at least for Casinos with a CGA LICENSE there is a different path than the ADR before which justice can be done.
Therefore, as part of this investigation, I would greatly appreciate it if you would share your experiences of both INJUSTICES and ABUSES in this FORUM. However, you must meet the following requirements:
- In this first instance, please share your case or experience ANONYMOUSLY, that is, WITHOUT MENTIONING ANY DETAILS OR THE NAME of the Casino
- The case or dispute must be from 2025 onwards
- Please ensure that the casino you are referring to has a valid CGA license (green seal).
- There must be irrefutable and substantial evidence that an injustice occurred. Please do not attach evidence at this initial stage; simply confirm that such evidence exists.
Finally, and most importantly, they must be SUBSTANTIAL CASES or cases of "high social impact." Here are some examples of these types of cases:
- A player who explicitly requests self-exclusion or declares addiction, but the casino , knowing this (or acknowledging receipt), continues to send offers, or withholds or evades the process.
- Any casino that misuses the KYC or verification policy to avoid paying out bonuses or self-exclusions, provided that the player has proof that their account was already verified.
- Unfair practices for the purpose of player retention. For example, if the casino unilaterally activates a bonus preventing players from withdrawing funds or self-excluding themselves. Crucially, there must be evidence that the bonus was activated without the player's consent. For example, the "Terms and Conditions" of bonus "X" must explicitly state that bonus "X" required the player's prior activation.
Thank you very much for your cooperation!
