Hello, I see you've been waiting for your money for a month based on what you're describing. Can you tell me if the casino even told you the reason ? Do you have a verified account? Did you play with any bonus or not ?
I also notice that you have opened a complaint, so our team will try to find out what is the matter and help you if possible.
Anyway, let me know the answers to my questions please.
At the casino they charged me with a type of fraud without giving any explanation for it after I sent them all the screenshots and documents that were required, they blocked my account and said that the photos of the documents were fake, but this is a priori impossible, since I picked up the statement and directly with the bank directly I sent the PDF file, but they still say that the file is supposedly fake and the three of them started demanding from me a bunch of all sorts of Documents, a photo with a passport, a photo with a card, a complete access password, whore in the bank, well, good luck to you, I think that these are not the parties, they want to take possession of mine personal information
В казино мне предъявили типа мошенничество не давая на это никаких объяснений после того как я им скинул все скрины и документам которые полагалось они заблокировали мой аккаунт и сказали что фото фото Документов поддельные но это в априори невозможно Так как выписка я подобрал и с банком непосредственно напрямую я пересылал PDF файл но эти все равно говорят что якобы файл поддельные и трём начали требовать от меня кучу всяких Документов фотографию с паспортом фотографию с карточкой полностью пароль доступа блядь в банке ну все удачи тебе будь я считаю что это сих не стороны они хотят завладеть моей личной информации
Hmm, in that case we will have to wait for the complaint and how everything will be resolved, because it is quite complicated and serious what the casino is accusing you of. I have seen that there is an ongoing investigation on their part and it has been in progress for over 2 weeks, so I am curious to see what they will eventually find out and what the casino will come up with. Unfortunately, even though it is dragging on, we will have to be patient.
Have you heard anything from them in the meantime or are they silent?
Hm, so no news as I see it. So we'll let Peter take a look at everything necessary and hopefully we'll have an update as soon as possible. I'll keep my fingers crossed.
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