Chacha.bet Lies and false promises.

My complaint I want to discuss is about Chacha.bet, previously operating under the names Lala.bet, regarding an unpaid refund of that has been repeatedly promised but never paid.

On 18 September 2024, I was explicitly informed that I would receive remainder of my refund. Despite this assurance, the funds have still not been transferred.

This refund was originally promised over 1.5 years ago, and since then the casino has continuously delayed payment while providing conflicting and misleading explanations.

Throughout this period, Chacha.bet has: Repeatedly missed promised payment. Claimed delays were caused by "technical problems with their payment provider". Provided no proof or transaction references. Recently informed me that I must wait another six months for a so-called "investigation," despite the matter allegedly already being resolved. This pattern strongly suggests deliberate stalling rather than a legitimate investigation.

Furthermore, Chacha.bet denies any relationship with Booms.bet(who owes me aswell), which is demonstrably false. I have documented proof showing these casinos are connected. For example, I received an email that was accidentally sent by Booms.bet but signed "Kind regards, Lala.bet". This directly contradicts their statements and constitutes clear misrepresentation.

In addition, I am deeply concerned about their conduct on Telegram. Their so-called community manager appears to be a catfish account, using fake photographs of a model rather than a real representative. This individual’s communication focuses on pressuring players to continue depositing money instead of providing genuine support or resolving issues. I believe this behavior is deceptive and intentionally designed to exploit players rather than assist them.

Perhaps you should start with the reason they promised to give you a refund. What do you say?

This is a messy situation, I believe. You signed up there even though they do not have a KSA license, right?

I believe that to avoid all your issues, which you have experienced in many casinos until now, will be to play only at casinos licensed in your country. Not even we can help you if you play at other casinos and then you ask for a refund because they don't have the license of your country. By now you should know better, and players have to read all the information before even depositing at an online casino.

So, please, play responsibly.

Saying "we cannot help you" and lecturing me about where I should gamble is an easy way to avoid addressing the real issue:

a casino that promised a refund over 1.5 years ago and still has not paid it.

You have nothing to say about the other facts in my post?

I'm surely not lecturing, as you say. It was a recommendation for you to be well.

I hope you will find your peace. I have nothing more to say, as I have no idea what the casino has promised to you and on what grounds, actually.

Lalabet promised many players a refund its all over the internet. Just look them up on trustpilot. But they will never refund. Empty promisses... some people even signed refund waivers and didnt even get the promissed refund. I would let it go.. or find other ways to get your deposits back.