Cbet is taking my money

Hello

A few weeks ago I opened an account on Cbet

Deposit 200 usd

They barely let me make 2 bets of 50

After that I couldn't bet 5 usd on any bet

I want to withdraw and they tell me that I have to bet 100 usd?

I don't know if they are charging me or what?

How do I bet if they don't let me

Please help me with this case because I can't find a solution

Thank you very much for letting me express myself

Monica

Hi Monica,

please, try to describe it in more detail. When you deposited 200, have you played with all the money lot? It sounds to me that you made only 2x bet of 50 and then hey restricted your account somehow so you can't bet more than 5 now? If this is the case, it sounds to me that they didn't like your high bets so they restricted the account, but they also have a rule that says you need to wager your deposit before you're allowed to withdraw it (this is actually a standard anti money laundering rule).

Hello Daniel

Thank you first for being interested in the case.

First register the account as it should be and received the ok from the CBET house

Then I made a deposit of 100, I played two bets of 50 (if 50 is a high limit, seriously, let's close the house)

Then I deposited 100 again because my intention is always to continue playing and I had no more balance (if I did not want to, I would not make a deposit, incredible that I have to explain it like that but the cbet house and its behavior forces me)

When I want these last 100 usd, the limitation poster already appears

So like any human being, I came to the conclusion that they were not going to let me play anymore

So I try to get my money, the 200 and the profits and they won't let me

I speak by chat and they tell me, please, play 100 more to be able to withdraw

I said, perfect, no problem, I try again, and it won't let me !! .... I go to major leagues, italy, germany, spain, england .... and it won't let me !!

So what is the output I have? leave the money there and I lose out?

It's a shame what CBet is doing !!

I hope you contact me immediately to solve this problem

And hopefully from here they can give me a hand

From now on, very grateful !!

Greetings

You mentioned the major league, Italian etc. So are you talking about sports betting? Unfortunately we're no experts for this. Anyway, I think they want you to wager it due to the deposit wagering requirements, on the other hand, you deposited the money when certain conditions were set and then they changed the rules when you already had your money there so they should simply let you withdraw it and close your account.

I understand that you're not interested in playing there anymore.

Sure, they should let me get everything out, but they reject me

The CBET guys are thieves because they won't let me gamble and they won't let me get the money

I would love to know if someone of them reads these messages or if someone can reach them because this situation is unfortunate

If you can help me, I would greatly appreciate it.

Cbet has as much bets as CASINO, maybe you have some contact that can help me

Thank you!!

You can submit a complaint on our website. The our specialists will take a look at your case and most probably will try to contact the casino. You can submit it here. We also have a Spanish version of the form:

https://casino.guru/complaints/create

There is no way then that you can give me a hand?

I keep talking on Cbet chat and it is useless, every day a new person, I always have to tell the same thing and I always end up without any help

Thanks

Yes, we can give you a hand when you submit the complaint. Our team will collect all data and probably try to contact the casino. I don't have contact details to their representatives so there's not much I can personally do.

I just found out that we already dealt with some complaints against the casino and they've always been resolved. The casino also reacted to the complaints on our website so that's definitely a good sign.

https://casino.guru/cbet-casino-review#tab=js-tab-reputation

What good news, I hope you can help me

I just chatted with the CBET folks and it's unfortunate, they force me to play multiple bets only

Incredible that they are so scammers, they want me to lose all my money playing like this

I hope you can help me

Thanks again!!

Greetings

I already advised you twice to submit a complaint and I also told you that if your complaint is regarding sports betting, you need to use a different mediator for it, since we're focused exclusively on online casinos. I don't really know what else to say.

They were able to help my husband with this same house with a sports betting issue, with a retreat issue in the same house, Cbet.

In fact people from Cbet intervened on the subject and wrote on this site

I thought that they could, that it hurts

Greetings

It was last year for the month of June approximately

Solved

So did they allow you to withdraw all the money from your casino account?

Hello everyone.

I too had problems with Cbet company.

In addition to the approximately €3600 that I had won by betting on various sports, there were no problems.

Yesterday, after having bet €10 on a draw between an Italian Serie A team, they blocked me from accessing my account.

By emailing the department, I reported what happened to what had happened to me.

Their response was: "I am sorry to inform you that your player account has been deactivated and this decision has been made by the management of Cbet.

Our security system detected an anomaly and your account was automatically blocked permanently.

You will no longer be able to play on our platform or open a new account.

We thank you for your understanding."

Without listing anything or even giving me a logical explanation, nothing else was mentioned, also because they can't blame me, inventing non-existent things, or considering me a bad player, as I have always bet seriously and cleanly, until proven otherwise.

Now I would like to know, if they don't answer me in the next few days, who should I contact for the return of the funds that are blocked on their platform?

Their License is: CURACAO. AK GLOBAL NV holds the gaming license # 365 / JAZ accreditation GLH-OCCHKTW0702102019 issued by the government of CURACAO .

However updated the information, because currently it also accepts players from Italy.

Do I try to open the complaint both on your site: casinoguruit.com/ and submit it by writing to "reclami@curacao-egaming.com" ?

Thank you very much, I look forward to help and answers ...

Hello there.

Frankly, we do not deal with sports betting, because we feel a lack of expertise in this field. I'm sorry to say that, but we are not most likely able to help you.

Instead, I would suggest visiting these websites:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

After that, you should consider contacting the licensing authority, but I'd not hope for direct support from their side.

🤞 I wish you happy ending!

Thank you. May I ask if their license is still valid or expired? There are concerns about the validity of the license in question, as through my research I have found several concerns about it. Despite my attempts to obtain information through the live chat contact, I have been met with evasive or confidential information. May I know if it is possible to acquire more information on this?

Thanks again

Hello,

according to the license validator, it is valid. You can check that on your own, by clicking this logo on the casino website:

I would guess that the chat operator was not quite confident about how the license works, it's not that easy though🙂.

Let me know how it goes! 🤞🌟

They kept me from withdrawing by not sending the verification SMS to my phone. Tried other phone numbers, tried their support for weeks. They never help or give an accurate ETA. I am never going back to C-Bet.