Casinoly I entered bonus and it kicked me out

1. I entered bonus as well as bye he gave a refund of 449 euros and he threw me out of the game to the game sugar supreme powernudge I sent him a message and they told me to wait 24 hours as pragmatic play is updating this company it's been 26 hours since then and they just tell me the same that they will inform me when something happens even a little before 18 00 Thursday 12 September (26 hours after the event) they tell me we are waiting for a response from the relevant department

Here are some of her conversations from today

This is an unfortunate situation and in this case the casino could not even be blamed, in my opinion.

Looks like the fault was on the game provider side, and I am glad that the support really tries to sort it out.

Sometimes this kind of issue could take a little longer, though, so please try to stay patient and wait for the outcome.

How has the situation been now? Is there any development?

There is no development. The game was sugar supreme powernudge of pragmatic play..it gave me 449euro back with 3euro bet and after that was 3 scatters in my screen and the game put me out…to sum up I have a refund of 449 euro and a bonus with 3 euro bet…

In that case, let's wait for our team to see how they will act regarding your complaint and what they will be able to do there.

Hopefully there will be a solution found soon.

Ok thanks

While I was in the game and I was playing it suddenly gave me a refund of 449 euros in one click and as it fell 3 scatters appeared and a bonus was entered. At that moment the game threw me out and whenever I tried to enter again it gave me an error (wrong game code) I sent a message and they tell me there is an issue with pragmatic play but if your winnings/bonuses are not returned in 24 hours Message us again since then it has been 2 days (48 hours) and when I message it says we are still processing your issue you will be notified via my email they had said that the pragmatic play games are temporarily down and that they will be back on thursday (yesterday) i sent a message yesterday and they said for saturday 9/14 that they will be back on...the question is when i come back on saturday if they come back will I ever start these games again from where I left off? i.e. the return of 449 euros and a bonus with 3 euros bet

Hmm, that's not a very common issue. I imagine the casino needs some time to get in touch with the provider, which is not always as smooth as one would expect. To your question though, it depends on when and how the "error" occurred and most likely also how Pragmatic will deal with it. I think we should wait for the details, then we can discuss what it looks like. Technical game issues are a special kind, so I would not speculate at this point.

Speaking of which, are there any news?

the games opened again and when I open the game that gave me 449 euro and the bonus and left me in the middle of the spin has no history like I never played

At casinoly as I was playing a pragmatic play game with 3 euro bet at one point he gave me 449 euro refund and put me and bonus on sugar supreme powernudge at that moment he kicked me out of the game 11-9-2024 time 12 44 and then he didn't come back in .when I sent movement by they said that they are updating the Pragmatic Play games and that they will reopen soon. Today they opened and when I entered the game I was playing they have deleted all the history and it's like I never played while I had played 2000 euros in a 24 hour period in this game

I had 449 here return and 3 scatters

I would like to ask you a favor here. Please keep it up in one thread, and don't spread the same information all over the forum. I can understand that you feel really frustrated right now, but this way you will have a bigger chance that others can keep up with all the information regarding this issue of yours.🙏

Unfortunately, there is really nothing much we can do right now, but wait how the casino will react to your complaint and how it will all unfold.

Please be patient, because when it comes to the investigation with the game provider, it really can take some more time.

Ok you're right, thanks. I'll be patient

We'll watch this case closely and will hope for the best resolution of it, and the fastest as well, of course.