Jorgemezquida3 days ago
Hello, I made my first deposit of €30, and to my surprise, it's been converted into bonus money. I've tried contacting them, but they haven't responded at all. They're sending automated replies asking me to verify my account, but it's already verified. What can I do?
That’s definitely something I would clarify before playing with the balance.
If you deposited €30 of your own money and it was automatically converted into bonus funds, I’d avoid wagering it for now until the casino explains exactly what happened and whether the bonus can be cancelled without affecting your original deposit.
Since your account is already verified, the automated replies asking you to verify again don’t really address the issue.
I’d ask them specifically to confirm whether your €30 deposit is still treated as real money, which bonus was applied to it, and what terms now apply to that balance.
If you still can’t get a proper answer from support, then a complaint with us would make sense so the situation can be reviewed in more detail.
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