Casino re-opened permanently self excluded account (page 2)

I had the same problem with Lunubet. After losing €2,000 between August and September, I reported my gambling problem, and after several attempts, they finally closed my account.

Unfortunately, I fell for it again in October, but a few days later I requested closure again. They obviously got around it with ridiculous bonuses.

Could this be enough?

I am attaching some emails from the conversations where it is clear that they contacted me again despite the fact that I had expressly and firmly asked for the account to be closed several times.

Here are some parts

This is how they get back to me without me having contacted them, taking advantage of people in difficulty.

I hope you guys can help me with a complaint. I've banned myself from all the other sites and I hope to get at least a small amount of money this time compared to what I've lost.

I am really sorry that you have to experience this.

Please follow this link where you can submit your complaint, and our team will definitely investigate the whole matter thoroughly.

I've tried several times but can't open the link. Could you please contact me? Thank you so much.

I sent you a complaint but I can't insert all the screenshots correctly because there are more than 5.

I'm glad you were able to do so.

Please follow the instructions from our team now. If there is anything you need to upload, we will notify you, always.

Hello, no problem—if you want to add more screenshots, just compose another post and add them like you did before. You may post as many posts as you need in the complaint. Go ahead and try, please.

If you notice anything amiss, please let me know.

I added more important and clear screenshots to the complaint, could you help me?

Hello, those screenshots will certainly help out. I anticipate that Kristina will respond to you within the next two days, because the timer shows the deadline. Please be patient; I know this is stressful for you, but it takes time. 🙏

Hi

have recently experienced the exact same problem

MadCasino .io , but they contacted me just 2 days after I closed my account permanent due to gambling problems

have copy of the mail from their support that says / Account now closed - VIP maneger - opens it again since I had 600€ cashback- so 🐖 of them - they open it just like that - just so we who can’t control it - the gambling - loose more

Thank you

Unfortunately, this casino has a very low safety index, so I am not sure how your complaint will go. I surely hope for the best, of course. 🤞

I'm sorry, though, that you have to go through this.

Hi

I understand but let’s try ….

it was so clear they dident care at all about the Responsibility, even in the mail from the VIP manager - David Lind - Hi I just noticed that you recently closed your account" yes only 2 days after I closed it -he - personally contacted me - yes correct and ALSO FOR A SPECIFIC RESON that I told you the support - that they dident even answer my email regarding this issue - nothing absolutely nothing

Thank you

Yeah, that is sad, and all such sites are really dangerous, I could say, especially for someone with gambling issues. I just hope we could do more, of course.