Casino OlyBet Spain scammed me

Hello, I created this topic to inform you that Olybet Spain has scammed me by leaving me half a superior bonus from the Lucha Maniacs slot at a maximum bet of €10. It was left on the fifth spin of 12 and I got an error window when I updated neither. They paid me what I had and on top of that the support refuses everything. I have played many casinos and it is the first time that a disastrous experience has happened to me and I would like everyone to take it into account, making it clear the importance of recording the screen when they play and thus have more proof in case of complaint I hope you never need a greeting

Hello and thank you for your post. I am sorry of the situation that happened to you whilst playing at this casino. Have you got a screenshot showing the error during the game? What error was it exactly, and what did the casino say about it, how did they explained it? Do I understand correctly, that you were not able to finish playing with that bonus?🤔

Hello, I don't have the screenshot since in other casinos, when you update the website, it returns you to the bonus, I thought the same thing would happen and it didn't... I don't know about the error and the casino denies it. And indeed I never heard anything more about the bonus.

Hello.

If I'm not mistaken, this error occurred during the bonus round or a free spin session, right? Which technically lowered your chances for additional winnings, since you did not make it even to half of those spins. 🤔

Yeah, this is nasty. Frankly, some games do not hold the session and are "restored" to the default shortly. Still, I perfectly understand why you feel cheated. It would be, however, best if you captured the incriminating screenshot. Especially when the casino support seems to be sure there was no issue at all. 🙁

What do you think - did they reach out to the game provider to check your session?

I don't know how to write. I live in Novalja and there are 2 casinos. Before there was a volcano and then you could play even in the old casino. It was an ok casino and now Olibet casino has taken over, which means I didn't play or was in a worse club. Scams are difficult. games don't have bonus IgE, for example, today I came after work to play a bit, um, in quotes, I put the first 100 euros on books, I play, there is not a single book, he takes only 100 euros, and he gets 1.45 cents in the whole game, and the game lasted 10 minutes, so I put 100 euros again . And I switch to Lucky lajdy and watch out for miracles, there are no balls, no bonus, no winnings at all, and in the end he gives me a four of two and fifty cents, and I play it for a stake of fifty cents, and I've always taken a picture or a video of it for two days in a row, so I said to myself that I will put it on tik tok, they should be boycotted in Novalja, that I have to go to Zadar to be able to play and have fun, they even stopped free drinks for players, and what is interesting is that they come to the players and persuade them to register at the online casino, never run away again from that club Olibet, a serious fraud that you refuse one bonus game every fifth day, it's a shame

Hi, unfortunately how many bonuses you get in the game is random. Sometimes you can get multiple bonuses and other times you may not get any at all. From the gaming experience I've read, it's not unusual for me, although I know it's often unpleasant for the player. 

But if I understand correctly do you go to a land based casino ? I've never been once there.