Casino Moons, endless withdrawals

Yo

Hello

I requested withdrawal last Monday

Today I have it again in balance, why?

Casino

Hello, your withdraw request has been cancelled because of the missing voucher for Credit Card ending in 2335

Yo

I have the card verified

Casino

you need to provide the required voucher for that card

Yo

voucher? what proof

Proof of transaction?

It is a digital transaction, what proof do I have?

Casino

I will send you now the document to the required vouicher

https://www.casinomoons.com/assets/themes/rch/web/i18n/en/docs/CCvoucher.pdf

Yo

Spanish??

And what should I do with this?

Casino

You need to print it out, fill it in for the card 2335, and send it via

email to [email protected]

Yo

I must do this every time I make a deposit

Casino

No it's requested on this withdrawal only

Yo

When I request a withdrawal again, they will ask me for more

Do I have to make a deposit again to withdraw?

Is this casino in a third world country?

Casino

Dwayne has disconnected.

Yo

Dwayne??

Casino

Please you need to send the missing voucher for Bank card ending in 2335

then make a new withdraw request please

https://www.casinomoons.com/assets/themes/cmn/web/i18n/en/docs/CCvoucher.pdf

here is the voucher form

Yo

Ok,

Greetings from Spain

Casino

Please contact us in case you need anything. We are here 24/7 to assist you.

They told you what to do:

"You need to print it out, fill it in for the card 2335, and send it via

email to [email protected]"

They also said that you won't need to do it for future withdrawals and you replied:

"When I request a withdrawal again, they will ask me for more

Do I have to make a deposit again to withdraw?

Is this casino in a third world country?"

So what's the problem? You obviously need to fill the document in order to get the money.

I enclose the screenshot, in which they gave me the card verified, why do they ask me for something they already have?

Undoubtedly I will try again

So you've already sent them the screenshot of the printed voucher?

Yes, I sent them the document they requested by email, they answered that everything was correct, I have requested a withdrawal again

In BlackDiamond, which seems to be from the same group, I asked through the chat if they needed any more documents. They replied that everything was correct, that I could request the withdrawal ...... in a week I bet they ask me for the same document.

So when they asked you for the same document again, can't you just find the email in "Sent" emails folder and resend it again?

What I'm trying to explain is the fact that it's always better to cooperate and do what they ask for and get your winnings. When you finally get the money, you can decide whether you like their approach or not. If you don't like it, you can take your money and find another casino.

I have been waiting since May 28 for my winnings. I sent everything they asked for and now they do not respond to me. I am so fed up.

Good day, unfortunately for the second time those of the moons casino are stealing my money This time I am 100% right, I played on Wednesday 03 August and Thursday 4 August with the cash back money (42 euros) I managed after 3 -4 days to win 1200 euros and I asked for a withdrawal, we went for a long time and after 10- + 2 days they told me that I had the wrong request because I put the bitcoins and I have to change the data, I changed my neteller account and was in pisto with 1200 euros, after the fs offer came out and I won again and consulting chat they told me that I can have 200 euros given my level, I put another request for 200, then they told me today that they pay me only 200 because I win it comes from fs, .a and a scam because the win was the second and the first was cash back, you can help me I'm really desperate, thanks

Hello,

I can see that you've submitted a complaint already. I guess that we would need to learn more about the bonus terms in order to sort things out. In general, sometimes the bonus ends with successful withdrawal rather than the conditions like wagering. Anyway from what learned from your complaint those free spins that caused trouble were offered to you after you submitted several withdrawal attempts.

Well, I think we would need more details from the casino about how the bonus funds are handled in this case.