Hello, do you know why the casino is refusing to pay out the winnings you made there? Were you playing with a bonus, or was it entirely with real money?
Also, did you go through any verification process or send the casino any documents? If so, were any of them rejected or approved?
And regarding the casino itself, could you please send me the link to it just to be sure? I’d like to check exactly which casino you’re referring to and whether we have it in our system.
Thanks for your reply. However, I’d appreciate it if you could answer all the questions I asked you and also share the link to the casino with me.
That way, I’ll be able to understand the situation better and check whether there’s anything we can do to help you.
From what I saw when I opened that link, it looked like a website where I could book accommodation, so I don’t think that was actually the casino link. But no worries.
I also saw that you posted in the casino’s official thread. Please continue the conversation there and send any further replies there rather than here, because I don’t think we’ll get very far in this thread.
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