Hello,
The casino's name is missing, it seems. Yet according to your recently submitted complaint, I would guess it is about All Right Casino. these issues may arise occasionally. Have you, for instance, ever used someone else's wifi or shared internet connection?
In any case, we at Casino Guru prefer more evidence that a stand-alone IP match. You made a good choice to submit the complaint, and my colleagues will get to that.
Yes, thank you. I fugered that much from the complaint 👈 Please use the link to respond to Tomas.
And if you have the appetite for further communication, you may also respond here to my previous questions. It's up to you, of course.
I have not used any bonus or promotion, I have only one verified account and at home we are using this casino, my brother on his cell phone and I on mine. Yesterday I played again and to test it I made a withdrawal of 12 thousand in that same casino and if it arrived then why did they confiscate the 65 thousand from me?
No he usado ni bono ni promoción tengo una sola cuenta verificada y en mi casa estamos usando este casino mi hermano en su celular y yo en el mío ayer volví a jugar y para probar hice un retiro de 12 mil es ese mismo casino y si me llegó entonces xq el de 65 mil me lo confiscaro
Thank you for the answers.
Please make sure that you provide all the information our complaint team needs to know and give all the necessary details in your complaint. Only that way can we investigate the matter and hopefully solve the issue with this casino.
So, have you received the 12 thousand you tried to withdraw, though?🤔
No, I withdrew 65 thousand that were confiscated by the casino that supposedly had several accounts and I filed the complaint here then I went in and recharged 3 thousand again at the casino and I got 12 thousand which I withdrew to see if they would confiscate it again but not the 12 thousand did arrive but the 65 thousand did not, so I don't understand why the 65 thousand didn't because I have several accounts and the 12 thousand did and the two recharges were 3 thousand which I didn't use any bonus or promotion
No yo retire 65 mil q fueron confiscado x el casino q supuestamente tenía varias cuentas y coloque la queja x acá luego entre y recargue nuevamente 3 mil en el casino y obtuve 12 mil lo cual lo retire para ver si me lo volvía a confiscar pero no los 12 mil si me llegó pero los 65 mil no entonces no entiendo xq los 65 mil no xq tengo varias cuentas y los 12 mil si y las dos recargas fueron de 3 mil lo cual no use ningún bono ni promoción
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