HomeForumComplaints DiscussionCasino has blocked withdrawal function

Casino has blocked withdrawal function

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11 months ago
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11 months ago
deus

Hello, I've had three withdrawals that worked, even with back and forth. My withdrawal function has been disabled for eight days. The casino claims it's a technical error. I get duplicate messages every day saying it will be fixed soon. Yesterday I was assured it would be released today. But again, it hasn't.

Deposit works but...


The casino has a valid license for casino games from Curaçao.


What should I do now? Do you have any advice for me?

Edited
Automatic translation:
rles10
11 months ago

So, do you have any withdrawals pending now, or is it that you would like to withdraw your money, but it doesn't work because of the error, as you said?

I believe that if the casino doesn't resolve it for so many days by itself, our complaint team could intervene.

May I ask at which casino you experience this, please?

To file a complaint, use this link so our team can investigate the matter.


11 months ago
deus

Hello, thank you very much. The casino responded today and released the payout.


Topic closed.

Automatic translation:
rles10
11 months ago

That is great!

So, have they restored the withdrawal option?

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