Casino Epic account locked for withdrawals

Won 70tsk at Casino epic, sent in documentation for verification as 3 latest salary specs and also declaration that they asked for has passed 6 days and the account is still blocked for withdrawals, no strange things with my money as I have a pretty good income. Is this a common phenomenon among casinos that they keep the money? Damn frustrating! How long should you wait before reporting to ARN and the gaming inspectorate?

Hello, I can understand your frustration.

It is vital to pass KYC verification in order to get your winnings. Have you already passed this verification, please? It's normal, that due to verification the account gets blocked so I'd assume this is the reason here. When a player won big, sometimes the casino consults with the game provider to make sure the win was legit.

To your question: When a complaint is submitted, we allow casinos 14 full days to verify the account and process payment, I think it's a reasonable period.

Thanks for the reply.

They answered like this

"Thank you for submitting the documents we requested.

I have asked the relevant department to contact you directly via email as soon as they have processed and approved your documents. "

Just think it takes a very long time (1 week) but have understood that it is not unusual so it is probably just to wait.

Hello,

Sadly, as far as I can tell and with accordance to let's say general experiences shared through the whole forum, it not so unusual - yes.

But there are casinos which can finish the KYC in a few days. In these days, I would call that unusual.

Anyway, in case you struggle or need some help, come back here and ask any question 🙂.

Also let us know when you get your winnings, hope it all be smooth.

Thanks for the reply!

I will return as soon as I hear anything from them.

How did it go? Did you get your money back?

I think it's so wrong to even block withdrawals if you win/short-order. They've done the same thing to me now. I can't even withdraw my own money. Really ugly. Remember that you should not have to give out such private information about yourself. Especially with the new laws now too. There have been stricter rules for companies. Or to request a declaration? Absolutely absurd

Hello,

Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂

Sadly, the player did not subitted complaint, I fear that withou a reply, we can only guess about the payout.

I would also say that that to pass the KYC one should provide sort of personal informations, otherwise the verification will not be completed. Can you elaborate about the laws you mentioned, please?

I would also like to know what seems to be the problem with your withdrawal, care to exlplain further?

Absolutely insane that you pay money at this casino and happen to win. Then you are blocked from withdrawing the profit. Scam of the highest order. Is it even legal. No one in this country is obliged to submit their declaration to a gambling company in Malta. Looking forward to getting my money.

Hello, can you please provide more details about your issue please? Let me ask you a few questions first. Was your account fully verified and when did you try to request the withdrawal please? Thank you

I have been blocked for withdrawing a profit of approx. SEK 2,000 even though I logged in with a bank ID. Have been able to make withdrawals before without problems. Besides, no one has the right to rummage through my declarations or bank accounts, whatever you think. Did everything right and I hope you do too = to unblock me so I can withdraw my money, at least what I deposited.

I guess that you fall into the idea that we are the casinos employee - we are not. 🙂 This is an independent forum, so no demands will work here, I'm afraid.

Can you at lest tell us whether the casino explaint the reason why you can't access your account?

Since when you have this issue, please? Are you still in touch with the casino?

Let us know.

Hello! My account has been blocked and cannot make withdrawals. What to do can you help???

Hello,

any idea why the account got blocked?

I would advise asking the casino via email. Don't forget to check email spam, bin, trash folders, or promotion section.

Let us know what you learn. We will try to figure something out.

My account have also suddenly been flagged as " not active " when i have signed in with ID and make deposits of around 300 euro.

Then won quite a bit, could not see because your site is extremely missleading.

There is no place to check your saldo, profile, settings or anything similar.

I have not even been able to find the withdrawal function??

Hello, my account is not active, why is withdrawal blocked

Hi my withdrawal is blocked can't withdraw the money...can you help me..thanks

Hello.

I'm sorry, but you should contact the casino first. This is an independent forum, you know?

Ask the casino what seems to be wrong with your withdrawal or account, and inform us back here.

If you struggle to get in touch with the support, come back here too.

Do you agree?

How can you claim the right to take my money, before you could withdraw money without problems, do you think you should shut down the business before, you were a good game no longer. Then they won't be able to contact you.

Please understand we are not the casino's employees here; as I said, this is an independent forum. I'm not familiar with your situation; frankly, I only rely on the updates you provide here.

Do you understand me, please?

Why do you never answer when someone writes to you, I've probably written 20 times, no answer, pay out my money then you'll get rid of my emails. You are the only gambling company that requests private income information, scam company that is what you are