Casino 7 Slots, changes the rules without prior notice

I normally play in 7 Slots, I have never had problems withdrawing my few winnings but now I am trying to withdraw what I have won and it won't allow me, I called support and they tell me that they are no longer making withdrawals through Visa or Mastercard, only through cryptocurrencies The strange thing is that they DO accept customer deposits through Visa, but they no longer pay through these means, I am not interested in the bitcoin system and I do not have an account and the worst thing is that they do not even notify you of these changes .....you are only surprised, now I felt forced to enter a bitcoin app, this was 2 days ago and the money is still being held in the casino.

The truth is that with this I will never enter this casino again.

Not all of us use or like the cryptocurrency system.

Hello,

I'd say the casino may change the allowed payment option every time they need to. Perhaps there are issues with the outgoing transfers. I imagine it is a complication for you, but if the casino suggests another payment option, well, it's a way to go. Especially payment options are not subject to rules but logically subject to their current availability. Temporary issues are, sadly, quite common. When everything falls down, the ultimate solution is cryptocurrencies.

I agree you should be notified, however, it also, at least from my point of view, depends on the specific situation. Well, I'm sorry you have to do what you don't like.

In any case, crypto withdrawals should not take too long. Will you inform us when the money arrives?

It is clear that as a company you can change your payment systems, but ethically it is appropriate to notify your clients beforehand and not be so authoritarian, because then there would be no misunderstandings and thus the client is free to accept or not accept these new conditions.

Yes, I agree with your views that players should be notified of such changes. But for now there is probably nothing better than to adapt to the circumstances if you want to get your money. 

We will wait and hope for good news. 

Did anyone get paid in the end??

I understand your frustration with 7 Slots and the sudden change in their withdrawal policy. It’s surprising and unfair that they still accept deposits through Visa and Mastercard but restrict withdrawals to cryptocurrencies without prior notice. Not everyone is comfortable with or uses cryptocurrency, and this abrupt change can feel forced, as you experienced. While I agree that this kind of policy change is problematic, if the casino suggests any alternative method that works for you, it’s worth considering to access your funds. Still, the lack of communication about this change is disappointing, and I completely understand why you wouldn’t want to return to this casino after such an experience.

There has no complaint been filed, so we didn't learn the ending, unfortunately.🤷‍♀️

Hopefully this user will notice your question, but in the future, try to use the "reply" button so the person will get notified about your post. This way there will be a bigger chance to get answers, you know.😉