Bruce.bet verification and ID confirmation does not work!

Hello ,

I have a win of over 5k at bruce.bet. I have been uploading the documents for days and every time I am given a different reason, which is slowly driving me to despair! Either the selfie doesn't match or the deposit is not visible even though everything is documented and I am cooperating, I have sent a bank statement! This is the 4th time I have sent everything!! Please help, I have never had such a problem, I am slowly getting worried that I won't get a payout!

Best regards

You have done the right thing to submit a complaint here with our team. They will surely try to help you out with your issue at this casino, as soon as the 14 day timeframe will pass.

Have you checked the format of your documents you have sent to the casino? I am asking this, because in many cases when the casino will not accept a document, the reason is that it is in some wrong format, actually. Please check it and let us know, we will be waiting for your reply.

Hello, of course I have checked everything, so far I have not received any rejections, let's see, I will of course inform you immediately!

Hello, unfortunately rejected again! Again the selfie with ID, and again I have to take a photo and the Paysafe deposit confirmation!; I can see everything about Paysafe and PayPal, I'm slowly running out of ideas on what else I should do!

Hi. Unfortunately they did not give you any reason for the rejection, am I right? The only think, really, which comes to my mind is that it is in wrong format or in some bas quality.🤷‍♀️ Please try to cooperate with them, even though I can understand that it could be really getting on your nerves now. Make sure that the quality is good and I hope next time you'll come with more positive news for us.🤞 Keep us updated, for sure.

Hello, I have now received a clear statement that all other documents have been accepted so far, except that I have to send the confirmation of the Paysafe deposit, a statement with this broken down and I have to send another selfie with my residence permit card! In my opinion, the quality is high, taken from all angles and variants! Now I just have to wait? My question is, what happens in the 14 days that I have to wait? I would really like to have my winnings, not have them disappear from the account where I played... I am cooperating as best I can, but it is really time-consuming.

Best regards 😁

Have you tried speaking to customer service directly? That might help faster.

Yes, I have already done that...I sent everything again today as per the instructions and will wait for the 48 hours...what answer I get then

Hello. I do understand you're kind of inpatient here and that you want your money straight away. Well, who wouldn't want, right? Sometimes the withdrawing process can get more complicated, as you can see in your case. Our complaint team is not able to intervene before the 14 day timeframe, so it is really nothing much to do just wait, as you said. I hope all the documents you have sent will get approved soon and you will be able to get your money. Please let us know about everything regarding this, we will wait here.

Hello, rejected again today! Because even though I wrote to support and asked like I did the days before!! They want the Paysafe payment method as a PDF file, not printed out and photographed!! It's slowly getting petty even though I mentioned whether that was enough and OK!?! They said that as you can see, it's not enough! So we're doing it again now!! This time just sent the Paysafe statement as a PDF and waited another 48 hours!!

Greetings

that's my account!

I don't know who this person is who wrote that it was his account!! That's not true otherwise I'll have to report djtennek here!! This has been my account for years!!

What is your account supposed to be!!?? I would be careful otherwise I will have to file a complaint for spreading lies and fraud Mr DJ tennek!!

ahem, whoever can read has an advantage. as you can see, I had to make a second account because I couldn't access my account anymore. As you can probably tell, I am Djtennek and tennekdj

Sorry because your thread appears on mine where I am writing this! I thought it was about my business!

No, I just noticed via email that I hadn't written anything here and checked it and found that someone had used my account

OK sorry !!I thought because I have this problem here and was asked about my account👍

null problem

Sorry you get all this runaround, in this case though, it is pretty usual, to tell you the truth. A .pdf format is actually pretty in most of the casinos the one they ask for the documents to be in. Of course I surely understand your frustration, as they could tell you that in the first place, right? Have you sent the document yet? Waiting for an update from you.

Have you got any explanation of it, please? Has your other account been hacked, or something? Would you like to report it, perhaps? Let us know, please.