Bruce bet does not refuse my withdrawals without giving me explanations

Good morning, I am writing to you because I opened an account on Bruce bet on day 20 by depositing €480, I won €2500 which I immediately withdrew, after a few days without requesting account verification the withdrawals go from suspended to processed.

mil casino support tells me that in 5 working days the money will be in my account .. but this morning surprise withdrawal failed without an explanation

after an hour of chatting with customer service they told me that they will let me know the reason for the refusal in a few days... I know the reason, they never asked me to authenticate my profile.

but they procrastinate and digress on the answers to my questions.

please help me by speeding up the authentication and withdrawal process

this is their answer, or rather non-answer to my questions. Absurd thieves criminals

they continue to pretend nothing is happening!

Hi, I see you're having trouble collecting the money. I was waiting to see if the casino would comment on the verification, but you don't have to do it according to them yet. 

As for the withdrawals, I noticed that they said that there are technical problems. Have you set up new withdrawals? Using the same method as before? If it takes more than 14 days then definitely let us know and we will try to help you. 

Also, if anything has changed in your case, I would like to know about it. 

This morning they asked me to verify it, they didn't tell me anything about the technical problems with the withdrawal, also because it's the same card I use for deposits, a Mastercard debit.

Let's see what happens after the check

A thousand thanks

You don't have to thank me. So let's see what happens in the next few days and if you will be verified. If you are, then there shouldn't be a problem.

first verification attempt rejected, second one already sent... we are waiting

What was wrong with the first attempt? Were any of your documents rejected? 

Please let me know if it was more successful the second time.

They didn't give me any explanations about what documents they were... for now after 4 days no response

Hello, I read about what you have been through and I have to say this is all just frustrating.

Do you believe there is a way to find out what seems to be the most crucial issue preventing successful KYC from finish? I honestly can't tell since the casino did not provide concrete points.

Update

I've been trying to withdraw since day 20 now

the verification request from day 25 has been rejected 3 times, the last time on Tuesday, they keep saying that I have to be patient but I have been patient for 16 days.

I sent everything they asked me for without success.

please help me get my winnings back.

Sort of a very sad update.

Once you feel you can't progress further on your own, which sadly may happen, my colleagues are more than happy to help. All you need to do is follow the steps included in the submitting process and assess the situation so they know what you have been facing.

Use this green link to start. 👈👈

We call it the complaint and it is completely free. Just please focus on explaining the important parts, such as how long you have been waiting, what documents you have provided in which form and so on.

It should take a day or so to review your complaint.

I'll be here to help with questions, ok?

I just sent the complaint I hope it can be of some use. Thank you very much

We also hope that we will be able to help you. If you have an update, please get in touch. 😉