Hello there.
Could you please first post the URL of the casino you experienced this at, so we can check it out?
Also, do I understand correctly that they have accused you of multiple accounts? Have you ever opened another account there?
I believe that our complaint team could help; we just need some more details from you about all this.
Hello there.
Could you please first post the URL of the casino you experienced this at, so we can check it out?
Also, do I understand correctly that they have accused you of multiple accounts? Have you ever opened another account there?
I believe that our complaint team could help; we just need some more details from you about all this.
Dear Romina,
Could you help me with my claim against the casino? I just want my initial deposits back. They should keep the winnings but release my original money! I look forward to hearing from you. Best regards.
Hey. I can see that you have already submitted your complaint, and our team will review it shortly.
In my opinion, if you haven't done anything wrong and you did not open any other account at this casino, you should get your winnings, for sure.
Do not worry; our complaint team will investigate the whole matter well. Please wait to hear from them regarding the next steps.
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