BitStarz delays deposit

Hello everyone,

I deposited €5,000 into my BitStarz account on January 21st. My bank fully confirms the payment, and I have all the documentation in writing.

For the past seven days, I've received almost the same standard response daily: that the case is "being investigated." Nothing is being done, there's no timeline, no concrete solution – nobody is working on my money. €5,000 is not pocket change for me, and it's completely unacceptable for a licensed casino to handle customer funds this way.

I have already officially escalated the matter to the Curaçao Gaming Control Board and submitted all the evidence. I am posting this to warn other players and to publicly document the case.

If anyone has tips on how to increase pressure on BitStarz or has had similar experiences, please get in touch.

Have you sent to the casino the document from your bank where they confirm this deposit, though?

I believe that you should surely do that.

Yes, I did. They confirmed this as well. I sent all sorts of evidence, bank statements, and everything else…

So, how does the situation stand now, please?