Hi, could you share with us what kind of casino it is and I mean the link ? As far as the commission is concerned, I think 15% is not too low.
However, I would like to point out that we do not deal with sports betting because we do not have experts in this field and therefore our insight would not be objective in dealing with similar cases.
Nevertheless, I can recommend you a couple of sites where you could try to file a complaint and where they could help you. You can find links here:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you try it, be sure to let us know how you get on and whether your case was resolved and you got your money.
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