BETMASTER FRAUD AND BLOCK ACCOUNTS

Although, my experience is not for Casino, if it is not for Sports, I would like to tell you about my case. At first I deposited 1,200 soles, using the welcome bonus, after releasing it, reaching something like 4,950 soles. Along the way I found many obstacles, such as limitations on the amount of each bet, they wouldn't let me bet on basketball or sports that I wanted. In the withdrawal process I had to go through cumbersome identity validation procedures and they put any obstacle on me, until I told them that I am the administrator of several betting pages in Peru, which is real, and after several days, I was finally able to withdraw my money. After a few days, they invaded me with emails offering me another bonus, which I accepted, I deposited 1200 soles and released the bonus reaching 2192 soles, and now that I want to withdraw, they tell me that my account is blocked for FRAUD AND DUPLICATION OF ACCOUNTS. BETMASTER has kept my money, isn't that a robbery? They argue that any decision is not contestable. So I must accept that they will keep my money?

And what annoys me the most is that Betmaster has been making my life impossible with obstacles when it comes to releasing my second bonus, with betting limitations. Taking into account that he had to bet an average of 12 thousand soles in less than 6 days. So they forced me to bet 10 to 10 soles and in sports that I did not know it was my intention to bet. Imagine having to bet a total of 12,000 soles with bets of less than 10 soles. It was a long process for what? so that they end up blocking the account. It doesn't seem fair to me. BETMASTER SCAM...

Hello,

I would like to start with the bonuses and restrictions first, every no deposit or deposit bonus has its limitations applied to it. Some of those can't be used on live games, some are only for slots for instance. Some bonuses restrict players to bet higher bets - the maximum bet rule, and so on. Just keep en eye on those bonus terms to avoid future issues.

The KYC can be a quite challenging process but it is inevitable in most casinos. 

Now I'm wondering, have you opened multiple accounts by chance? 

I believe that the casino must have some proof in order to void your balance.

Hello, the terms and conditions of the aforementioned bonus were fully complied with, I have been betting for more than 4 years taking advantage of the bonuses in more than 10 bookmakers. In that part it is clear that I have not breached anything of the kind. The theme of "maximum bet" is understandable, but it was present in 90% of the events that I wanted to bet, so betting a total rollover of 12 thousand soles in bets of 10 soles is impossible and is not recommended if one supports the GAME RESPONSIBLE.

Quoting your question:

Now I'm wondering, have you opened multiple accounts by any chance? Well, I am conscious and I always speak the truth, before registering for the first time in betmaster, if I remember well, I registered on the web, without making any deposit and some bet spent days, weeks, then they invited me to download the app , and without much knowledge of its use, I remember that entering for the first time from my cell phone it said: register with CELL PHONE, and I put OK, without remembering that previously I had already registered on the web, I think because of this "ERROR" they indicate that I have duplicated accounts in order to commit fraud, which is logically impossible, since the account created by mistake was never logged in, used, deposited with a bonus or anything like that.

So, I understand that this forum has contact with different bookmakers, in this one also from Betmaster, I strongly ask you to precede me. I sent an email to your claims area proposing something fair: although, although I am not very sure, it was a mistake on my part, as stated, I requested that the TOTAL AMOUNT OF DEPOSIT be returned to me, in this case 1200.00 soles and that's it. the profits, for my mistake, were subtracted from me. I think it's the fairest.

Hello and thank you for the effort you put into explaining the issue. We always ask casinos to approach each case individually, especially if multiple accounts/ the same household/ IP address are involved.

It's far too easy to block someone's account saying you've created two accounts and this is against terms and conditions. The point is who or even if gained an advantage.

It's all about the fair approach on both sides hence I think that you should submit a complaint. Give us a chance to find out what happened and suggest some solution. 

If you agree, just click this link.

Very grateful for your willingness to help. However, I ask you, does it matter that my complaint is based on the area of BETMASTER SPORTS BETTING? and another question is: within the form does it indicate the country where I come from? In this case I am not from the US, I am from Peru. Please tell me to proceed with the complaint.

Thanks in advance.

Hello again,

It's quite tricky, it seems that your problem lies in breaching the multiple account rule - right?

But sports betting is involved - which we are not able to deal with via the complaint 😔. You can try to submit it, the worst you can get would be "complaint rejected"

The casino accepts players from Peru, so no problem with that.

I wish I could help you better...

I have always deposited, played and withdrawn small amounts from Betmaster mostly gambling now I have won a larger amount and am looking to withdraw under their restrictions via mastercard for a single withdrawal of €500 at a time but I am been rejected and support tells me they are waiting for a response from betmaster's specialist department.

They've been telling me for two days, but I don't have a concrete answer.

Thank you

Hello,

There is a fresh answer available in your complain thread allready.

Kindly note, that we do not deal with sports betting, but more importainly:

"Please understand, that the accessibility of payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?"

Let us know what alternatives has the casino suggested, please.

FOR 20 DAYS I HAVE BEEN TRYING TO WITHDRAW MY SPORTS WINNINGS FROM BETMASTER BUT THEY DID NOT PROCESS MY WITHDRAWALS AND THEY RETURNED IT TO MY ACCOUNT, UNTIL BEFORE SO MUCH INSISTENCE THROUGH THE CHAT THEY TOLD ME THAT PREVIOUSLY I WOULD HAVE TO SEND DOCUMENTATION AND PHOTOS TO VERIFY MY ACCOUNT, THEY WHICH I DID, AFTER A FEW DAYS, BEING PRECISE ON YESTERDAY 11-21-2022, THROUGH THE CHAT I WAS INFORMED THAT MY ACCOUNT HAD BEEN SUCCESSFULLY VERIFIED AND THAT I COULD MAKE MY WITHDRAWALS, WHICH I PROCEEDED TO DO IMMEDIATELY HOWEVER, AGAIN THEY DID NOT PROCESS IT AND AFTER 24 HOURS THEY RETURNED IT TO MY ACCOUNT AS THEY HAVE BEEN DOING ALL THIS TIME, AND TO MY SURPRISE IN THE CHAT THE ONLY THING THEY TELL ME IS TO HAVE PATIENCE, WITHOUT GIVING ME ANY SOLUTION OR ALTERNATIVE FOR THAT FRIENDS OF CASINO GURU I REQUEST YOUR HELP SINCE I HAVE 7,000 THOUSAND SOLES IN MY ACCOUNT THAT I CANNOT WITHDRAW

Hello AYAPAEC1970, ,I am sorry you having difficulties. I understand that you don't like the casino's approach, but we do not deal with sports betting here at Casino Guru. The important is that casino is willing to communicate with you. They might face some payment issue or any other difficulties. Personally, I would wait a little bit more and then try some of the following solution options.

Feel free to seek help elsewhere, there are a few suggestions - I hope that you'll find these links useful:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Hello Magda, thank you for your timely response, I have good news, today BETMASTER allowed me to successfully make a withdrawal and it is already in my bank account.

Hi, that is a great news! I am happy for you. My lunch will taste better now, hahhaaa. 😀 Thank you for letting us know and as one proverb says " Patience brings roses " 😉

Hello, I have exactly the same problem with this bookmaker, I am reading and the pattern of the problem is the same. I've been trying to fully withdraw my money for almost 2 months but a new problem always arises for them. I have complied with all their absurd requests but even so they always respond with patience. I made sports and casino bets I need help to file a complaint please. Basically my problem is exactly the same as these people and it seems very suspicious to me and I doubt very much that it is a coincidence on the part of betmaster to treat their customers like this.

You did the best by submitting the complaint,it will be reviewed soon and after thet the complaint team will try to sort things out and help you get the winnigs. 🤞