BETANDU DOES NOT PAY A WITHDRAWAL OF 15000

I have withdrawn 15000 euros via jeton wallet. Normally the withdrawal takes 24 hours. This is what they write. Since November 22, when the withdrawal request was made and approved, it says that Transaction is being processed. Awaiting confirmation by payment system for 7 days now. In countless emails they say that the payment department is doing everything they can for the withdrawal but I have to wait at least 15 days and they do not inform me about the problem but only tell me to wait and they are still processing it.

Dear Georgios,

Unfortunately, for now we cannot specify the exact time frame for resolving the issue. We are really sorry for this 😥

But be sure, we are working hard to resolve it.

Now you can freely play on our website. And we will be back ASAP with the news.

Thank you for your patience and understanding!

This mail send me when ask about the withdraw

Withdrawal since 22 november.Still tell to wait

This looks like they have some delays due to the high withdrawal requests. Don't you think so?

It surely would help if they could explain it to the players, of course.

You didn't have any issues before, right?

Our complaint team is unfortunately unable to intervene before the 14-day time frame passes, so I hope you will soon get paid. Please keep us updated.

Dear Georgios,

We are extremely sorry you have such a situation. Please accept our most sincere apologies on behalf of our company and all Support Team.

Unfortunately, your case is complicated and takes all our attention and cautiousness to be resolved as soon as possible. Our best specialists are working on your request 🙏

They are looking into every minute detail to resolve your issue properly. We yet again apologize for the inconvenience that was caused by the long waiting process.

You will be notified as soon as our specialists send us any updates on the matter.

Thank you for your patience and understanding!

This is same same answer every day.They don tell what is the problem.I have no news more than a week

So, do I understand correctly that you are still going through the verification process?

It looks like also the game provider is involved, though. Have you got any information regarding this, perhaps?

No verifacitation.My account is verified.I have made 2 withdraws by e wallet jeton .10000 and 5000 euros from 22 november.Normally thay say that in 24h money is account.But it has stuck.I have send 57 e mails and tell me the same thing I have call them rtwice they have no answerPlease read

We are extremely sorry you have such a situation. Please accept our most sincere apologies on behalf of our company and all Support Team.

Unfortunately, your case is complicated and takes all our attention and cautiousness to be resolved as soon as possible. Our best specialists are working on your request.Please protect the players.

I can see that you have marked your complaint as solved now.

Is everything okay then?