Betandplay FUCKING ridiculous

So i deposit 20 $ on betandplay 3 days ago after playing here and there i ended up with 21 $ i withdrawal it.

After a torture with KYC i finally made it. i tried to cashout but im waiting since 3 days now.

chat is allways saying that its still in progress. they ask ing me dumb q uestions l ike "do u think u have a problem with gambling?"

holy shit i just want my money! Dont play on that casi no

Same experience here. Only photos with ID card and elbow visible, if after 15 tries one is accepted, something new comes the next day, ID selfie with note, in handstand with left eye closed, etc.

Worst verify experience ever.

I've been waiting for my money for 10 days, the site is the biggest scammer club!!!!

Don't play there.

Not sure how the KYC looks for players from different countries, anyway, if you feel you could use some help, browse this guide focused on free complaints:

https://de.casino.guru/beschwerde-loesung-anleitung

By using this link, you can create your own. We allow all casinos 14 full days to verify the account fully + to pay out the winnings, but it never hurts to be prepared.

I'll leave the decision to you it's just a suggestion.

I had the worst experience today with these people to the point I'm about to dive on the cement head 1st or chop my head off and deliver it to these these thieves They've got my id I want them to please come and at least.rob me in real life as well as virtually just take whatever it is I don't have take it everything

irs only like this because it's so hard for people to actually do anything productive to get anything besides maybe disrupt the flow of there business it's only fair when robbing people for such small amounts compared to what they steal of other people

Hi, could you please explain in more detail what is going on and how the casino scammed you ? I would need more information to try to advise or help if possible. 

So please try to tell me what your situation is. 

If I were to list all the negative aspects, I could write a book; I'll keep it brief.

Withdrawals: €800 the first time without any problems, although there was a wait, but everything was fine... then I tried to withdraw €1200, but it was rejected without any message or anything. I kept playing, got up to €2000, but then lost it all again... the next time I tried to withdraw €1200 again, sent documents, but it was still rejected. I got back up to €2000, but then I thought they wouldn't pay out anyway and gambled it all away.

Club membership:

I fulfilled all the conditions, which was even confirmed by support, and they said a VIP manager would contact me. I've been waiting for a week now... I really wanted the status and deposited enough accordingly, but apparently it's just a lure offer to get you to deposit, and once you're all set, you never hear from them again.

Bonus: Get 5 bonus rounds in the game Wisdom of Athena

The bonus stake was one euro in the first round, and I received free spins and won almost 200 euros. However, these winnings weren't credited to my account immediately after the free spins. I reported this to support several times via email. The support (live chat) told me to send screenshots and the time, as if I had remembered or taken screenshots. They assume you're dealing with an honest provider and don't expect you to document everything, so now I can't prove it. According to support, they should have contacted me by email, but the only emails I receive are about deposits, nothing else. The support is absolutely terrible; you're treated like a liar and left wondering what you even deposited money for.

All in all, steer clear of those things; it's better to choose a provider with a German license, then you can be sure that things aren't quite so shady.

Hi, I see you had something to say about the casino. 

Let's get to the withdrawals. You managed to get your money once, but then you didn't get any more. Did you send documents for verification and they were rejected, or was it just the withdrawal? If it was just the withdrawal, it could have been due to verification, so it's pretty sad that you lost your money.

As for membership, if no one contacts you, it would probably be best to leave the casino alone and not play there much. If you have more problems than good times, it's not worth it.

Regarding the bonus, I don't even know what to say. Don't you have a 

game history in your profile where you could check it somehow?

No, unfortunately there's no record of the bonus games in my account, and I didn't take any pictures or anything. You don't think about things like that, that they simply won't be credited, and you'd think that support could see everything, but that's not the case. As soon as you need help, you're lost.

And the support team always uses the same tired old spiel; they're not interested in helping you even if you tell them, "Guys, this isn't possible, you've spent so much money here and now you're not getting any help. Don't you care because we already have the money?"

I hope that it will get solved somehow. Please let us know if you have any updates.