Bet7 withdrawals verification

Joined this site deposited played had 700 in balance tried to withdraw said had to go through verification to get paid still waiting spoke to online support and been fobbed off with so many excuses why are they allowed to trade in UK there scammers

May I ask when you requested the withdrawal and have you sent all the documents needed for the verification to be done?

In my opinion, for players from your country, it is always better to stick with the casinos with a UKGC license. Don't you think so?🤷‍♀️

It shouldn't matter what country it is there scamming customers taking deposit and not letting you withdraw

You are absolutely right here, I was referring to your country specifically here. But you still haven't answered my question, though.🤔

Surely I can play in any country have UK gambling accounts

Awaiting verification over a week

Thank you for the answer. Have you sent all the documents needed? We usually give casinos 14 full days to get the process done. I hope your account will get verified soon. Please let us know about any changes.

Complaint regarding Betseven – €4,500 withdrawal repeatedly cancelled

I am submitting this complaint regarding an unresolved withdrawal issue with Betseven.

I currently have approximately €4,500 in my Betseven account, which I have been trying to withdraw to my Skrill account for around 30 days.

My account has been fully verified and my KYC process has been completed. There are no outstanding verification requirements that have been communicated to me.

The main issue is that every time I submit a withdrawal request, Betseven allows the request to remain pending for approximately 15 days, after which the withdrawal is cancelled. I am then instructed to submit a new withdrawal request.

I have already repeated this process multiple times.

During this period, I have contacted Betseven's live chat on a daily basis. The only response I consistently receive is that my withdrawal will be processed "as soon as possible", but I have not been given any specific payment date or a clear explanation for the repeated cancellations.

I have also contacted Betseven by email, but I have not received a substantive response addressing the issue.

I am not disputing any game result or bonus terms. My complaint concerns the payment of my existing balance of approximately €4,500.

I have also submitted a complaint to the relevant gambling regulator regarding the matter.

At this point, I am requesting Betseven to provide:

1. A clear explanation for why my withdrawals are repeatedly being cancelled.

2. Confirmation that my approximately €4,500 balance remains fully payable.

3. Confirmation of whether there is any remaining KYC, AML or other compliance requirement preventing the payment.

4. The exact reason why the withdrawal cannot currently be processed to Skrill.

5. A definite timeframe for payment of the outstanding amount.

I am willing to cooperate with any legitimate verification or compliance requirement. However, after approximately 30 days of repeated withdrawal cancellations and no concrete payment date, I believe this matter requires formal intervention.

I hope Casino Guru can assist in obtaining a clear explanation from Betseven and, most importantly, a resolution of the outstanding €4,500 withdrawal.

Good day to you, and wecome to the forum.

There is one thing I hope we can look into. As I understand it, you submitted the complaint to the regulator and expect Casino Guru to conduct the investigation. I understand what you mean, but those are usualy two separate steps. However, when it comes to AOFA, it's not a problem, I'm afraid.

My colleagues from the Complaint Team will gladly review your complaint request; you just need to submit it. However, I want to make sure you saw the casino review, particularly the complaint resolution score. To be honest, things are not looking good.

In any case, please file the complaint here: https://casino.guru/complaints/create

A decent casino would very likely suggest another payment option to allow you to withdraw. Did you maybe ask support about this option? I can imagine it will be included in the complaint, since it's usually the easiest solution.

Hello... I submitted a report using the link you gave me. I still haven't received a response, and the site still hasn't paid me my money. I'm going to leave an image here showing the withdrawal attempts.

Hello, I see this post is not actual anymore, since you are in touch with Tomas. I would recommend checking the timer or waiting for the notifications. Mediators usually respond within the given timeframe, or I should say they do what they can to do so. 🙏

Hi, I replied via the link you gave me, and then your colleague Tomas got back to me. The situation remains unchanged. On the Bet7 site, they only talk about delays; it’s been over a month of the same responses, with them withholding my funds without providing any concrete answer.

Yes, I understand that. I wish I could do more for you; frankly, progress is expected from the complaint, though it takes time.

Let Tomas gather what he can, and we'll see if this casino responds to the situation in a fair manner.

I'm having the same problem. Can you tell me if you've managed to get it working yet? And what did you do to make it work?

Hi, so you are having a problem withdrawing your money, is that correct?

Could you please describe your situation in a little more detail? It would be helpful to know what exactly the problem is, what the casino has told you, and how long you have been trying to withdraw.

Since your complaint is already open, our team will try to help you. However, sharing a few more details here could also be useful to other players who visit this thread looking for information.

Hi... still nothing—they haven't paid me yet. After 15 days, the payment is always canceled. On chat, they always tell me to wait because the site is experiencing a high volume of orders. I’ve been in this situation for over two months. They’ve never replied to a single email sent to support. The money always gets returned to my Real balance. It’s really sad, especially when everything has been verified correctly.

It's exactly the same for me—I don't know who can help us. Is it worth filing a complaint here?

https://anjouangaming.com/resources/authorized-adr-providers/

I've already filed a complaint through that link, and I still haven't heard back... I don't know what else to do. If you've received any updates or have a solution, could you let me know? I'll do the same if I have any information... thanks

Send me your Facebook so we can talk and try to find a solution. I don't know what else to do either.

From what I can see, the casino has already been contacted, and its response timer has even been extended. Unfortunately, nothing has happened so far and the casino has not replied, which is certainly disappointing.

For the future, I would recommend researching a casino before depositing and checking carefully where you are sending your money. This particular casino has a very low Safety Index, so playing there was probably not the safest decision.

When problems like this occur and the casino refuses to communicate with us, resulting in numerous unresolved complaints, there is unfortunately very little our team can do to help. I would therefore strongly recommend that both of you check a casino’s reputation and Safety Index before playing somewhere else in the future.