Baba casino redemption

I've been trying to cash out 1000.00 on baba casino. I used a virtual card to buy in through my google pay. They are claiming that it was a different card used. I explained to them that the last 4 numbers can be different on virtual cards to help protect against fraud. They keep sending the same message over and over saying they need to verify the card used. I've shown them my statements showing what card was used still nothing. What can I do?

Hello, are we talking about the Baba Casino Sweepstakes, please? I could not locate a real online casino named this way, so please feel free to add an actual URL.

I understand what the casino needs, and I also understand that you have provided the proof.

Just a brief overview if I got it correctly:

It sounds like the payment was made through a virtual card linked to your Google Pay wallet. In cases like this, the card number shown to the merchant can sometimes be a tokenized number rather than the actual card number on your bank account. That means the last 4 digits seen by the casino may differ from the last 4 digits on your statement, even though it was funded by the same card.

If support keeps repeating the same response, they may simply be checking the visible card digits without recognizing how tokenized wallet payments work. In that case, it would be best to ask for the matter to be reviewed by their payments or verification team.

To help resolve it, you could provide the following:

1) a screenshot from your Google Pay wallet showing the linked card or virtual card details

2) a bank/card statement showing the transaction

3) if possible, confirmation from your bank that the Google Pay virtual card is linked to your main card

This should help them match the payment correctly and complete the verification, in my opinion.

What do you think? Can you try any of those?