Awintura_online does not pay profits

Dear, this online casino does not pay the winnings, I have been fighting for it for 15 days without success.

I suggest not falling for these types of unscrupulous casinos.

Have you had any response from them at all via email or via Customer service. Is the money still pending in your account, or has it been returned to your account balance?

I have never gone out of my balance, they send emails asking me to upload a selfie with my ID in hand, I have done it 3 times a day for 15 days, without success, it is clearly a scam.

It looks like it has a caracaco gaming licence. Does it have live chat hun? They are most probablly hoping that you will give up and play the funds. You could always raise a dispute /complaint here and see if they can help take a screenshot of your account balance. Try to withdraw the funds again. Go to live chat and ask them to explain what is the issue with the ID why won't they except it do they need more as holding your winnings is illegal and if they don't inform you of what you need to provide or except your documentation you will seek legal representation. Make sure you send a copy of the transcript to your email address usually you can do this by pressing a little icon in left hand top corner

Let me know how you get on hun don't give up fighting. I can't really see much on Google so I had to use duckduck go but I could see they have a licence in caracaco so even though it's not brilliant there is some law and safety net x

Thank you very much, they do not have live chat, my balance was always available, I must assume that they think I am a gambling addict, something very far from reality, I have already sent many emails and many selfies with my ID in hand, high resolution photo ,legible and clear, I will take a screenshot of your licenses.

I'm telling you, I already sent a complaint here, let's wait for the results.

Darlings.

Oh bless you I hope you get it sorted that's a life changing amount of money they can't get away with it these casinos take the mick. I would be fuming,i would threaten to go to the news if they don't release your funds 📰

I have commented on the situation in all their social media posts, yet they still do not pay.

I will not give up, as you point out, it is an important figure and this theft will not go unpunished.

Darlings.