At dudespin, a game is running correctly, but real money is gone and there are no free spins!!!

So, this is the second time in two days that I've played this game, and each time it freezes during the next free spins, as you can see above. Two days ago, there were eleven free spins remaining; before that, there were seven missing spins that I can't continue playing. A complaint has already been filed with the game provider.

A complaint has already been filed with the game. Unfortunately, it hasn't been successful so far. Could you possibly help me?

Hi. Well, you’ve got nothing to lose by trying.

Of course, you’ll need to provide our team with clear evidence of what happened. What did the game provider tell you about the issue? And have you also asked the casino whether they know why this is happening?