Ask the Casino Guru team (page 23)

Thank you for clearing this up for me and it's given me a few things to think about and my next move potentially approaching the casino. I just want to do it the right way and not come across as ungrateful or entitled etc it was just something that stood out to me I was reading throrugh the Terms and Conditions of the affiliate programe to try and make sense about what it is that coulld or could not be affecting the bonuses I do manage to get.

But I appreciate your time taken out to reply to my query.

Perfect, hope everything will turn out for the best. 🙂

When you have something new, feel free to update me.

You’re very welcome. Bonuses can sometimes be a bit more complicated. But of course, when someone is a VIP player, they naturally expect more from the program than they would as a regular user. It doesn’t happen very often, and I don’t think I’ve seen anyone have their bonuses or similar benefits taken away simply because they were a VIP player. It would make more sense to me if the casino removed them from the VIP program altogether.

So sometimes these situations can be difficult, and anything can happen, so it’s probably best to be prepared rather than surprised.🙂

All the best. 🍀

For info:

Hello, since this is a VIP casino that not everyone has access to, the complaint was not accepted.

Oh, I’m sorry to hear that. Based on what I’ve seen, this isn’t exactly a typical casino, so unfortunately, I don’t think there’s much we can do to help in this situation. I’m not sure whether anyone else would be able to assist you either, so I honestly don’t know what else to say. I’m really sorry.😕

Please tell me, if I sent SOLANA to a USDT sol address at a certain casino, can I get it back? Is it impossible because the exchange is run by external people? I tried researching it myself and found the location, but it seems the casino has nothing to do with it. I have a screenshot of the USDT sol cryptocurrency transfer address, but the amount is small, so is it too much trouble?

Oh, unfortunately, blockchain transactions generally can't be reversed once they've been confirmed, so there is no refund mechanism similar to a bank transfer or card payment.

That said, I'd still recommend contacting the casino and explaining exactly what happened. If the funds were sent to a wallet controlled by the casino or its payment provider, they may be able to investigate whether the transaction can be identified and, if possible, manually returned or credited.

Whether the amount is small or large shouldn't prevent you from asking. The worst they can do is say they are unable to recover it.

I would like my complaint, which I submitted today and which is currently under review, to be deleted.

Thank you so much, dear Guru Team!

Your complaint was not opened and it is not visible, so I think everything should be fine.

i made e rewiew on trustpilot for casino.guru but they deleted it. Somone know why?

Hello, and thanks for your efforts. In my opinion, TP admins should explain this to you. Could you please check whether an email was received, perhaps?

Will check that. I never had a problem leaving rewiews on TP

If I get that correctly, for some reason our profile is somehow under suspicion. In my opinion, that affects the positive reviews that players tend to post. 😐

Yes, exactly, that’s correct. It says "Warning" fake rewiews..

I understand how extremely complicated it is these days to distinguish between unbiased, biased, and completely fake content posted as "reviews," but I'm sorry to see how it affects your kind efforts. Well, we have to be patient, I wager.

My complaint response is waiting for approval since 3 days. Please kindly help

Yes, that’s mainly because Tomáš hasn’t had a chance to review it yet. In the top-right corner of your complaint, you can see the timer showing how much time each side has to respond.

That’s why your answers are still marked as under review. There’s no need to worry that nobody is looking at them. Once Tomáš gets to your case, they’ll move out of the review status and he’ll respond to you.🙂