Ask the Casino Guru team (page 12)

Hi, I am going to paste a photo, my question is if you hit spin and this was what the result was, what would you expect to happen.

Nothing. No win.

Did you??

No, but what you don't see is how it was all lit up in red then it froze up, leaving me thinking I just got screwed. I just wanted to hear it from someone other than a casino boss lol. Thx!

Ohhh. I'm so sorry but not surprised when a casino rips someone off!

Well as you can see i was playing three lines, so I guess it had to be 5 in order to be a win but the whole thing was red, I failed to get the Pic before the attendant did something that removed the red.

how would one become part of your team?

Hello, are you interested in working for the CAsino Guru platform? That's flattering. I guess you need to pass a few rounds of job interviews and assessments—personally, as far as I can say.

And have you tried to contact the casino regarding this so they can check if there was any error in your gameplay?

Hi there.

As i can see this is a 9 Lines slot machine called Wild Wild gems. Y play with Bet 3 that means 3 Lines so this is not a win. When y have played with Bet 9 (9 Lines) than yes y would have won. (Play 9 lines for Top jackpot)

Believe me, the amount you could have won is really not so large that the casino deliberately didn't want to give it to you.

Good morning . I've had a withdrawal from Supabet casino pending for over a week. There are 3 withdrawals of 1500 euros and there is no way they can be processed. Vague and bot answers given in chat and by email . They say a maximum of 3 days to process but it's been more than 7.

I've already complained but I can't get them to pay me.

Good morning . I have 3 withdrawals from the Supabet casino and there is no way they can be processed. It's been 7 days. What can I do? They don't answer and don't give any concrete information.

Can anyone give me an answer?

I'm pretty sure you have to start over and put this in the "complaint" section if you are looking for help getting them to pay. This area is to ask questions. The other area called "complaints" is where you start.

Hope that helps

I've already made a complaint

but no one has replied yet

Hello there.

I can see your complaint here and also that Dominika has already replied to you and has explained that unfortunately our complaint team is unable to intervene before the 14-day time frame passes.

May I ask, though, if your account is fully verified there?

Have you ever had any successful withdrawals from this casino before?

Good morning .

I fully understand the situation and thank you in advance for your help

I've been waiting for 10 days and there's still no reply from them. I will wait the remaining 4 days.

my account, according to the website, does not need verification

I've already made one or two withdrawals from the site, the last one was a month ago and I received it within 3 days as they say, but it was only 500 euros.

this time, it's 3 withdrawals of 500 and it's been 10 days ...

they always send the same emails saying they're sorry but they don't solve anything.

I kindly ask the casino guru to help me

Thank you

There could be some delay because of the high volume of withdrawals, you know.

Didn't they mention anything like that, for example? 🤔

good morning .

They mentioned it, but this time it's taking a long time. The withdrawals were made on June 27, 28 and 29.

I just think that there could be a justification and a forecast for the payment due to the delay and not what is happening which are answers without anything concrete and not objective.

I still don't get paid ...

Hello Casino Guru team,

Who can I contact per mail if I disagree with the rejection of a complaint as I did not explain it clearly and I di believe that it changes the result of the rejection?

Hello, Youssf.

Let's take a look at it.

I'd say there are two options:

If the complaint has been published and then closed as rejected, you should see the reopen button located in the rejected complaint thread.

If the complaint was not approved and hence was not published, then you can submit a new form and explain the events there.

Does one of those options suit the situation, please?