Good morning and Happy New Year! I have filed a complaint and am waiting for a response from Guru. I see that the timeline is passing and I am getting anxious... of course I still have 3 days left. Is this good or bad? Is there a chance that days will pass and I will not have an answer? Thanks in advance!
Hello, you have nothing to worry about. The timer is there to let us and the players know how much time we have to respond. It is not possible to answer the players right away, but we try to do everything we can to make it so. If by any chance a timer busts out, by all means get in touch, but I think you'll get an answer by then.
I would also like to add that this has nothing to do with whether your case is resolved positively or negatively.
So it just takes a little patience. 🙂
Your answer is completely understandable. Thank you very much for the response!
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