Answer from guru

Good morning and Happy New Year! I have filed a complaint and am waiting for a response from Guru. I see that the timeline is passing and I am getting anxious... of course I still have 3 days left. Is this good or bad? Is there a chance that days will pass and I will not have an answer? Thanks in advance!

Hello, you have nothing to worry about. The timer is there to let us and the players know how much time we have to respond. It is not possible to answer the players right away, but we try to do everything we can to make it so. If by any chance a timer busts out, by all means get in touch, but I think you'll get an answer by then.

I would also like to add that this has nothing to do with whether your case is resolved positively or negatively. 

So it just takes a little patience. 🙂

Your answer is completely understandable. Thank you very much for the response!

You're welcome. Like I said, if there's something you think is wrong, feel free to write and I'll try to clear it up.😉

SOS! The timer has reset…and I have no answer…

I believe now it's all good and the new timer has been set. Right?

All good, I received an answer, thank you!

If there's something that seems strange or you want to ask just let me know.😉

SOS my timer has reset and I have no answer!!! thank you!

Hello!!! From my own experience I can guarantee that Guru will always give you an answer, even if it is a minute before the deadline for your complaint ends. Check your mailbox or the message spinners. It is likely that it is there. This has already happened to me. I hope they solve your problem. Regards.

Thank you very much for your answer!! There hasn't been an answer yet, but I'm sure I will soon.. Good luck!

Hey, I see Nick wrote you off and Michal will take over the case, so is that OK?🙂

All good! Thank you very much!