Account blocking before withdrawal

ccsino twindor blocked my account just before the withdrawal because they said I had a duplicate account and I only have one account, I passed the verification positively but they just don't want to pay me my winnings, what can I do?

I understand how unpleasant this situation must be, especially when the casino blocks your account just before a withdrawal and claims that you have a duplicate account. This will need to be investigated.

It was a good decision to submit a complaint with us. It is currently waiting for review, and I hope our team will be able to open it soon and examine what happened.

You mentioned that you have only one account at the casino. Sometimes a casino’s system may also detect a possible duplicate account when another person plays from the same household, internet connection, or device. Could that apply in your case? For example, does a friend or family member also play at this casino while sharing your internet connection or device?

I can also see that you successfully completed verification, so it seems rather unusual that this issue was not identified during that process. In any case, it will be important to investigate the matter properly and see what our team finds.