60 000 not paid

Be carefull with Boo casino bether avoid playing! In may they scam me 60 000 dollard after a long night of plaing saying that i had a breach of condition ! My cindition was max win of free spin for deposit was 100 $after using them and winning 28 dollard i played all night as my bonus money stayed at 28 all the time and my reel money was used all along! At 67 000 i decided to cash out 60 000 and kept the 7 000 to play ..as the condition was saying my bonus money will be taken after withdraw, the 28 dollard was taken and i had my 7000 i olayed it ...i talked to suport and a rude girl was saying that i was not in title of that money and was just repeating the same thing over and over, she was no open for discussion or debating wit me just saying you play wit bonus money ! I asked for higher rank personal and she denied saying that i will speak to her ...seeing that i was going nowhere wit her i ended discussion in a really bad feeling! The feeling of getting rob of 60 000 dollard and beeing laught at ! That was my last experiance and will never deposit a dime agaun i BOO CASINO

Hello there,

well, let's say that sadly in some casinos the bonus end by withdrawal, not the moment the wagering is done.

The safest approach would be to submit the withdrawal the moment the wagering is completed, assuming you had won enough. Otherwise, do not deposit to continue playing because the bonus is still on.

I believe that you should get a proper explanation from the customer support, sadly seems it failed.

If you think you were mistreated, feel free to submit a complaint, just click here.