1xBet Security Team Ignored My Verified Withdrawal Request – $8,000 Held for Over 2 Years

My name is farxiya and I am a verified player with 1xBet. My Player ID is 528816207.

Over 2 years ago, I submitted a withdrawal request for $8,000. I provided all the necessary KYC documents and followed every instruction given by their team. My account is fully verified.

However, since then:

• My withdrawal has not been processed

• The 1xBet security team has ignored all my emails and messages

• I have received no updates, no explanations, and no support

This has caused me severe emotional and financial distress. I feel completely abandoned as a customer. There has been zero justification for holding my money for this long. I believe my case is being intentionally ignored, which feels like scam behavior.

I am requesting:

1. Immediate release of my $8,000 withdrawal

2. A formal explanation of why it was delayed

3. Accountability from the 1xBet support and security teams

Please help me resolve this matter. I am ready to provide all documents and screenshots as proof.

Thank you.

I have an account with 1xBet (Player ID: 528816207) and submitted a withdrawal request more than 2 years ago. I followed all required procedures and submitted all the documents requested for verification.

Despite repeated emails to [email protected] and [email protected], I have received no meaningful response, and my withdrawal request is still pending with no explanation.

My account has no violations, I’ve met all conditions, and yet I’ve had zero progress or resolutionfrom their support team. This is extremely frustrating and unacceptable.

I am requesting:

1. Immediate processing and release of my withdrawal, or

2. A clear, valid reason for the continued delay and silence.

Account Details:

• 1xBet Player ID: 528816207

• Amount: 8000$

I am ready to share screenshots or any additional documents if needed.

Please help me resolve this matter.

Thank you

Hi, so two years to wait for money is quite a lot I would say. Why did you come after so long and not sooner? 

As for your problem, you say you have been verified and there should be no problem. Did you play with the bonus or not? The casino never told you why they didn't pay you the money and what happened?

Tomas has already replied to your complaint, so feel free to write to him with the answers to his questions.