1xbet isn't paying me

I created an account on 1xbet, one of those one-click accounts. I made deposits and won money, but when it came time to withdraw, I made a mistake with some information on my ID. The security department requested images of my real ID, which I sent them. They said everything was in order, that the money was mine, and that they would authorize the withdrawal. So, I requested the withdrawal, and it was approved, but the money never arrived in my account. The transaction said it was approved but still in progress. Again, the money never arrived (and I didn't enter the information incorrectly, haha). I filed complaints and opened a payment inquiry... and what did I get? They "suspended" or "denied" my account. Now I can't even access the platform with my account. It's unacceptable that a casino of this size does things like this. My ID is 1802462379

1xbet onexbet scam scams

If the security department confirmed that your documents were accepted and authorised the withdrawal, it’s understandable that losing access to your account afterwards has left you confused. They should explain both the restriction and what happened to the payment.

A withdrawal marked as approved but still "in progress" doesn’t necessarily mean the money has actually been sent. When did you request it, how much was it for, and which payment method did you use? Has 1xBet given you a specific reason for restricting the account, or are you only seeing an error when trying to log in?

Also, did the winnings come from casino games or sports betting? That distinction matters when assessing what our team can help with.

Your complaint has already been submitted and is waiting for review. The team will assess it and request any further information they need. In the meantime, feel free to share any update about the payment or the account restriction here.

Yes, the security department sent emails accepting and authorizing the withdrawal, but no one explained why I suddenly lost access to my account. The withdrawal was marked APPROVED (wait for confirmation from the payment system). I made the withdrawal on September 22nd at 5:33 AM (Argentina time). It was 401,044 ARS, via e-wallet/virtual wallet. They gave me no reason, only an error message when trying to log in. The winnings are from casino games. There's no update on the payment.

That clears up the questions about the withdrawal and where the winnings came from. Since you requested it on September 22, it has been pending for around nine days. We normally allow casinos up to 14 days to process withdrawals, although that doesn’t explain why you can no longer access your account.

The message about waiting for confirmation from the payment system suggests the transfer may not have been completed yet. Your existing complaint gives our team a way to assess both the missing payment and the account access issue, so let’s see what comes from its review.

Has the login error remained the same throughout, or has the message changed since you first lost access?

The login or authorization error appeared 8-9 days after the withdrawal request. It's a block from the blocking department.

That helps clarify the timing: you could still access your account for eight or nine days after requesting the withdrawal, and then the restriction appeared.

Did the blocking department confirm directly that they had blocked your account, or does the login message refer you to them? If you received a new message, you can share its wording here with your personal details removed.

The reason for the restriction remains unclear, especially after security had accepted your documents. Your existing complaint is the right place for our team to assess that alongside the unpaid withdrawal. Hopefully, we’ll get a clearer explanation of both.

I had access for 8 or 9 days. No one confirmed that my account was blocked; it just happened overnight. The login message redirects me to them. They haven't replied to my emails in a long time; nobody at 1xbet answers them anymore. Could you help me? I'll provide anything.

Hey there, I hope you don't mind me popping in for a sec. It would be good to focus on the complaint, because from what I see, you did what you could, but the casino seems to be unresponsive anyway, so I would leave this investigation part to the mediator and take a break from it.

Once we make progress, we'll notify you via email. The waiting part can be the worst, but you're not alone in this. 😉

Okay, do whatever you think is necessary. If you need to ask for anything, let me know.

We're settled then, thank you. My best guess is that Attila will reach back the day after tomorrow, since the timer shows over 2 days left.

However, the forum remains here at your full disposal, of course. I just thought you could use a break from this casino issue.

I understand; seeing the withdrawal marked as approved and then nothing arriving is frustrating. While the complaint is being processed, it helps a lot to have everything organized by date: a screenshot of the withdrawal with its status and time, the emails from security confirming your documents are in order, and your wallet history showing that nothing was received. If possible, ask the wallet provider for proof that you didn't receive the payment; that carries more weight than a screenshot. It's best to keep your personal information within the complaint itself, not in the public thread. And don't open another account to test it; many providers consider that a duplicate account, which only complicates things further.