1xbet isn't paying me

I created an account on 1xbet, one of those one-click accounts. I made deposits and won money, but when it came time to withdraw, I made a mistake with some information on my ID. The security department requested images of my real ID, which I sent them. They said everything was in order, that the money was mine, and that they would authorize the withdrawal. So, I requested the withdrawal, and it was approved, but the money never arrived in my account. The transaction said it was approved but still in progress. Again, the money never arrived (and I didn't enter the information incorrectly, haha). I filed complaints and opened a payment inquiry... and what did I get? They "suspended" or "denied" my account. Now I can't even access the platform with my account. It's unacceptable that a casino of this size does things like this. My ID is 1802462379

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If the security department confirmed that your documents were accepted and authorised the withdrawal, it’s understandable that losing access to your account afterwards has left you confused. They should explain both the restriction and what happened to the payment.

A withdrawal marked as approved but still "in progress" doesn’t necessarily mean the money has actually been sent. When did you request it, how much was it for, and which payment method did you use? Has 1xBet given you a specific reason for restricting the account, or are you only seeing an error when trying to log in?

Also, did the winnings come from casino games or sports betting? That distinction matters when assessing what our team can help with.

Your complaint has already been submitted and is waiting for review. The team will assess it and request any further information they need. In the meantime, feel free to share any update about the payment or the account restriction here.

Yes, the security department sent emails accepting and authorizing the withdrawal, but no one explained why I suddenly lost access to my account. The withdrawal was marked APPROVED (wait for confirmation from the payment system). I made the withdrawal on September 22nd at 5:33 AM (Argentina time). It was 401,044 ARS, via e-wallet/virtual wallet. They gave me no reason, only an error message when trying to log in. The winnings are from casino games. There's no update on the payment.

That clears up the questions about the withdrawal and where the winnings came from. Since you requested it on September 22, it has been pending for around nine days. We normally allow casinos up to 14 days to process withdrawals, although that doesn’t explain why you can no longer access your account.

The message about waiting for confirmation from the payment system suggests the transfer may not have been completed yet. Your existing complaint gives our team a way to assess both the missing payment and the account access issue, so let’s see what comes from its review.

Has the login error remained the same throughout, or has the message changed since you first lost access?