1Win Casino - Player account blocked with funds

Hello Casino Guru Team,

I am writing this to open a formal complaint against 1Win Casino regarding my blocked account and a massive amount of withheld funds. I have been suffering and going through mental harassment for the past 9 months because of this casino.

Here are the specific details of my account and issue:

- Casino Name: 1Win Casino

- My User ID: 93781967

- Disputed Amount: ₹5,00,000 INR (approx. $5,900 USD)

Issue Summary:

My 1Win account has been permanently blocked by the casino. The casino team states that the account was blocked "at your request", which is completely false. I never requested a permanent block while my substantial funds were still inside the account.

Instead of releasing my total balance of ₹5,00,000 INR, the casino only processed a measly refund of 7.34 USDT. Every time I try to reach out to their support team to ask about the remaining balance, they copy-paste the exact same automated message stating that the account is permanently blocked. They are completely refusing to address my actual balance or give me a proper explanation.

I am feeling highly stressed and helpless. I have all the solid evidence, including chat logs, emails, and account screenshots, ready to back up my claim.

Please help me recover my hard-earned money from 1Win Casino. I will gladly forward all the supporting evidence to the assigned complaint specialist as soon as requested.

Thank you for your assistance.

Nine months without a clear explanation is a long time, and I’m sorry this has been causing you so much stress.

In the screenshots, 1win states that the account was closed at your request, which you dispute. However, the refund email specifically refers to an unsuccessful deposit. That does not explain what happened to the ₹500,000 you say remained in your account.

Could you confirm whether ₹500,000 was the available balance immediately before the account was blocked, rather than your total deposits over time? You mentioned having account screenshots—do any show that balance? The images attached here don’t display it.

Also, have you completed the complaint form through our Complaint Resolution Center, or have you only posted here on the forum? A forum post does not automatically create a formal complaint or assign a specialist.

Please hide your email address and verification codes in any screenshots you share publicly.

Hello,

Thank you for your response.

To clarify, the ₹500,000 INR was my actual "Available Balance" immediately before 1Win blocked my account, not my total deposits over time. Unfortunately, since the casino blocked my ID suddenly, I was unable to take a fresh screenshot of the balance from inside the dashboard. The images I shared earlier are the only ones I managed to save.

Regarding the refund email you noticed, that was actually for a completely different unsuccessful deposit transaction. It does not relate to or explain what happened to my ₹500,000 main balance which they are withholding.

Regarding your question about the complaint form, I have only posted here on the forum. I haven't submitted a form through the Complaint Resolution Center yet. Please guide me if I should do that now to get a Complaint Specialist assigned to my case.

Thank you for your support and for guiding me to keep my sensitive info hidden.

That clears things up, the unsuccessful deposit refund was separate from the balance you’re disputing.

Yes, please submit your case through our Complaint Resolution Center- green letter are link, click on it. Explain that ₹500,000 was your available balance immediately before the block and that you could no longer access the account to take a screenshot.

You can still submit the complaint without that screenshot. Include the correspondence you already have, the timeline, and the clarification that the refunded deposit was unrelated to the disputed balance.

Your submission will first be reviewed by our complaints team, who will assess the information and determine how we can help. A specialist is not automatically assigned through a forum post.

Once you’ve submitted it, please watch for the team’s response and any requests for further details.

Hello,

Thank you for your guidance. I have already submitted my formal case through the Complaint Resolution Center link as you requested.

In the form, I have clearly explained that the ₹500,000 INR was my actual available balance right before 1Win Casino permanently blocked my ID. I also mentioned that because of the sudden block, I was unable to take a fresh screenshot of the balance dashboard. Furthermore, I have clarified that the unsuccessful deposit refund email is completely unrelated to this disputed balance amount.

I have attached all the available chat transcripts, emails, and transaction timelines that I currently possess as evidence.

Please let me know the next steps or when a Complaint Specialist will be assigned to review my submission.

Thank you for your support.

You’ve now completed the submission and included the clarifications and evidence we discussed. The next step is for our complaints team to review the information and determine how to proceed.

I can’t confirm exactly when a specialist will be assigned, but please keep an eye on your complaint page and email notifications for the team’s first response. They may ask additional questions to understand what happened to your balance.

If 1Win sends you any new information in the meantime, please add it to your existing complaint so the team has the latest developments. You’re welcome to keep us updated here too.

Thenk you dear,jaroslav