1win and their delay with my withdrawal

Good evening, I would like help on how to resolve the dilemma I have with a 1win since I made a withdrawal on December 24, 2024 and to date I have received nothing but requests and more requests that my payment has not yet been made.

I removed it through airtm, I asked and sent emails to airtm and they wrote me that they were not the problem

And again still without any kind of solution to my withdrawal that I made

Good night.

I have the same problem.

10 withdrawals from December 24 and 25 without credit.

They tell me to wait, it's a platform update problem.

Is your account fully verified now, though? Have they explained the delay somehow to you?

We give casinos 14 full days to proceed with the payment, and then our complaint team intervenes if it is not proceeded, so let us know if you wish to file a complaint, please. We'll be waiting here ready to help.

May I ask what kind of update problem there is, though?

Please know that we are here to help if needed.

Good evening, still nothing, I will send proof, I just don't know how to do it. My withdrawal is in 2 weeks and still nothing.

hi

There is no need to send any proof here.

Please follow this link where you can submit a complaint, and our team will inform you about the next steps.

If you have any questions, we're here for you.