ZeusWin Casino - general discussion (page 2)

Thank you, I'll do that.

I got an automatic reply on March 14th confirming my request, and an email from my account manager later the same day. After that, nothing.

Sure, so I would definitely register a complaint as well. Our team will take a look at the whole situation and hopefully they can resolve everything positively. 

Are you still trying to contact them somehow or is it no use if they don't write you back? 🤔

Thank you, I've registered a complaint and it is being handled.

I've tried responding on the email thread (as they requested) and I've also tried sending new emails to support, but it's no use. When I first wrote an email on March 14th I got an automatic reply right away, confirming that they had received my request. When I tried sending a new email to support@zeuswin.com there wasn't even an auto reply, and I'm thinking that's not a positive sign.

Probably not, so let's let our team try to sort it out and see what comes of it. 

I would really like it to turn out positively but I don't want to promise anything in advance. 

Good luck.☘️

Hi, I just joined this casino about a month ago and I've been enjoying many bonuses and free spins. They offer very good bonuses and the customer support team is very helpful and kind in case of issues. Only good experience so far.

That is really nice to hear.

Tell us more about the whole experience there, if you wish.

What games do you like to play? Have you had any nice wins? How was the withdrawal process? In what matter did the support help?

You know, just whatever comes to your mind; we surely appreciate it.

The casino isn't paying out my winnings even though I passed the full NYC verification process. They've stopped responding to emails and chat messages. My winnings have been waiting over a month for approval, even though the terms and conditions state 10 business days for withdrawals. Payment requests remain unanswered!

Did they send any explanation to you regarding the delay, though? Or nothing at all?

It is way too long to wait for a month, for sure.

Despite my inquiry about the reason for the non-payment and the payment request, I have not received a response

Hopefully we'll be able to get in touch with them regarding your complaint when the right time comes then.

Is it your first withdrawal attempt, by the way?

This is my first withdrawal and I'm immediately having problems. The worst part is the lack of contact with the casino. They ignore my emails and chat messages.

Yeah, that is always the worst. The communication could always be better, and many situations would look different, right?

Unfortunately, due to such treatment, the casino loses credibility and customers.

I agree with that.

All I can do is wait and hope that it's an honest casino. However, the concerns are serious.

Let's hope for the best, of course.

I'm losing hope, this is taking too long. It seems I've been deceived.

Hello, it has truly been quite some time and it is perfectly understandable to lose hope or even patience.

Trying to occupy the mind with something else might help you feel less tense. Well, I wish I had something better for you, of course.

The sad thing is that the casino breaks the rules and yet operates without any problems.

I understand where this feeling comes from. Let me be honest with you; if only a fair and square casino were ever open for business, there would not have been a need for websites focusing on supporting reliable information about casinos. Fresh casinos are riskier compared to fully established and time-proven sites, but truth be told, everything is always possible.

In any case, I feel for you. I hope this is not the end.