Zesty.Bet Casino - general discussion

If you want to discuss anything related to Zesty.Bet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

The Casino is owned by a Streamer called AUSLOTS on Kick. It is run by Brayden Allen. He lives in Queensland, Australia.

He is the worst human Possible.

Thousands of people's accounts have been closed on his site as well as on VIPERSPIN, which he also knows. Most recently, someone under the name VIX won $400,000, and his account got closed.

He is the worst human possible and needs to be investigated by the Australian Gambling Commission

That’s quite unfortunate. I’ve heard a few things about this streamer before as well.

Did you personally have any experience with this casino, or not?

And regarding the person who won and then had their account closed, do you know what exactly happened? Did the casino give any specific reason for closing the account, or do you have any more details about the situation?

SCAM casino, don't deposit money in this casino, they will never process your withdrawal and then ban u for any reason, and their support is worst i have ever seen in any casino. And i also got removed from their discord just for asking how long withdrawal takes and why my withdrawal is pending for 12 hours.

Being removed from Discord after asking about your withdrawal would understandably leave a poor impression. However, a withdrawal pending for 12 hours alone isn’t enough to conclude that the casino won’t pay. We generally allow up to 14 days for verification and withdrawal processing.

Could you clarify whether your casino account has actually been blocked, or whether you were only removed from Discord? Also, how much are you trying to withdraw, and is your account fully verified?

Have they given you any explanation or processing timeframe through their website support or email? Those details would help us understand whether this is a pending payment or a more serious account restriction.

yes i did full verification on my account, i deposited 50$ there and i received 1 wheel spin and 75 free slot spins as FTD bonus , but the 75 free spin didn't work bcos the slot was not available in my country so i asked support and they said they cant do anything about it so i thought i don't want to play in this casino if they cant grant spins on other slot, so wagered my 50$ and 1$ which i got from wheel spin and wagered 1x as per the T&C and withdraw but i didn't received the withdrawal for more then 12 hours, so next day i played some dice game and then did withdraw again but they banned my account and i couldn't login so i asked support and they said my account got banned for bonus fraud, when in the fist place i didn't use the free spin bonus and the wheel spin win and my initial 50$ money i wagered 1x as per T&C and after checking everything was correct i did withdraw but i got banned.

And as they said my account got banned for bonus fraud but actually in bonus T&C it was written that any winning from bonus is 100% wager free, so how i did bonus fraud. i explained support everything but they said its a system ban and they can do anything and they stopped replaying to messages after some point. I emailed their support but no response.

That adds an important detail: your casino account has now been blocked for alleged bonus fraud. This needs a more specific explanation than "a system ban," especially when your balance remains unpaid.

A wager-free bonus can still have other conditions, so that wording alone doesn’t establish whether any rule was breached. However, the casino should identify the rule it believes you violated and explain how it applies to your play. The unavailable free spins are also relevant to understanding which bonuses you actually used.

How much was your final withdrawal request after playing dice, and have they said whether your original deposit will be returned?

I’d recommend submitting this for review through our Complaint Resolution Center. Include the bonus terms and their messages about the ban so our team can assess the reason given.

I submitted complaint yesterday, i also attached some screenshot here, After depositing 50$ my first withdrawal was like 51 or 52$ after wagering all the money and second was 54$ bcos i won some from Dice, my point is if there was wagering needed before withdraw the system should have notified me in withdraw section and shouldn't let me withdraw but they just banned me without any notice, i asked support if they can explain how i violated the rule and they didn't replied after my last message.

I see your point, being able to submit the withdrawal without a wagering warning made the later ban difficult to understand. However, accepting a withdrawal request doesn’t necessarily mean the casino has completed its checks or confirmed compliance with every bonus condition.

What still needs explaining is the specific reason for the "bonus fraud" allegation. The absence of a warning alone won’t settle that question, but neither does calling it a system ban explain what happened.

Since you’ve already submitted your complaint, let’s give the team time to review it. They’ll request any further information they need. Please keep us updated if the casino responds with an explanation or a decision about the $54.

Sure, They not explaining how its bonus fraud when it was stated that both bonus was 100% wager free and winnings will be credited to my real usdt balance, And i didn't withdraw bcos i won 1$ from free wheel spin, i just didn't like that they didn't provide 75 free slot spin to other slot bcos original slot was not available in my country, as simple as that.

So your reason for leaving was the unavailable free spins and how support handled that, rather than cashing out the $1 wheel reward. That helps clarify the sequence.

Deciding you no longer want to play at a casino does not, by itself, explain an allegation of bonus fraud. We still need to know which specific condition they believe you breached and what they based that conclusion on.

You’ve already submitted your complaint, so let’s see what the review brings. Hopefully, it will help clarify the reason for the ban and what happened to your remaining balance. Keep us posted if you hear anything further.

This website operates in a highly deceptive and unprofessional way.

At the beginning, when you win, they make you wait 3–4 days to withdraw your winnings and start asking for multiple verification documents and additional requirements.

Today, I lost $30,000 in potential winnings because of their constant demands and repeated requests for proof of source of funds. I provided the requested documents more than three times, but every time I submitted them, they came back asking for something else — such as proof of the withdrawal address and explanations about why the withdrawal address had changed.

The entire process is extremely frustrating and unfair. It feels like the only reason you are allowed to use this website is to lose your money. As soon as you start winning, they keep adding more and more withdrawal conditions and requirements until you eventually lose your funds.

Very poor service, very poor experience, and absolutely unacceptable withdrawal procedures.

Having to submit documents repeatedly without a clear explanation of what is still missing sounds frustrating. Source of funds checks and confirmation that a withdrawal wallet belongs to you can be part of verification, but support should explain which documents are insufficient and what it needs to complete the process.

Could you clarify what happened to the $30,000? Was this an actual balance you tried to withdraw and subsequently lost while playing, or did the casino remove the funds from your account?

Also, when did you first request the withdrawal and submit the verification documents? You mention questions about a changed withdrawal address, had you switched wallets, and did support explain what proof it needed?

If any balance remains, I’d suggest leaving it untouched while the verification is being resolved.

Could you please assist me with my inquiry regarding Lucky Hills. Im really desperate atm

I answered to you.

Please don't post everywhere as this is thread about completely different casino.

Appreciate that.

My complaint is resolved, casino returned my original deposit of $50.24 USD.

A huge thank you to the Casino Guru team for providing such a helpful service for the community!

You are welcome, always like to see situations like yours to be resolved. 🙂

Do you think that after this you will stay here and play?

I usually ask this because if casino is willing to help and fix the situation, it's also good sign from my point of view.

Yes, however, the casino stated that my account will remain permanently closed, so I won't be able to play.

To be honest, after the poor experience I had with their support team, I doubt I would have stayed even if they had unbanned my account.

Alright, so you don't have to decide if they told you your account stays blocked.

Sometimes it's like this.

Hope you will have better experience elsewhere. 🙂