YoHo Slot Casino - general discussion

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I registered a week ago. I really liked the casino. There were lots of bonuses, so I decided to take advantage of them. But I was unlucky and kept losing. Then I won a little, and the casino decided to exclude me. Specifically, they removed the sports betting section from my account. My money was in there, and now I can't bet or play at the casino. My money is frozen, and I can't withdraw it. I'm thinking of filing a complaint. Because they took my money, and I can't play. I have a balance, but I can't play and I can't withdraw. That's the kind of feedback I'm getting, dear players!

Has anyone had this happen?

Hi, I can see that you’re in quite an unpleasant situation.

Regarding the restriction on sports betting, even though it’s certainly not very user-friendly, this is something casinos can do. I’ve seen similar situations before, sometimes after a player has been successful with sports betting. What surprises me a little in your case is that, according to what you described, you had basically just won for the first time and were restricted shortly afterwards.

The more important issue here, though, is that you can’t withdraw your money and your account seems to be frozen. Even if you were still able to play, I personally wouldn’t gamble with the remaining balance until the withdrawal issue is resolved. I’d first try to get the money out and only consider playing again once you know there’s no problem with withdrawals.

We don’t specialize in sports betting disputes themselves, but if the main issue is that your funds are blocked and the casino isn’t giving you a clear reason for it, that’s a different matter. If, as you say, you can’t do anything with the account and the casino hasn’t explained why, then submitting a complaint, as you already mentioned, would maybe make sense.

So, the thing is, my account isn't blocked. I can play slots or roulette, and my balance is there. But when I go to a slot, the balance inside it is zero. I checked all the slots and all the live casinos, and the balance for playing is zero everywhere. I need to clear the bonus to play, but it turns out the sports section is unavailable and I can't play in the casino. So my money is stuck there, and I can't withdraw it. And I've made a lot of deposits! I'm just wondering if anyone else has encountered this.

This is quite annoying. Perhaps there were some terms and conditions you didn't read?

This happens often, so I think you should feel free to file a complaint at least let them explain the reason.

I'm currently waiting for a response from customer support or some department there. Then, you're right, I'll file a complaint. But that department has been taking a long time to respond for a day now.

Sure, I understand. If it turns out that there’s no way for you to meet the bonus conditions and complete the wagering requirements, then that would definitely be something worth raising through our complaint process.

If you’re still waiting for a response from the casino, though, I’d give them a little more time for now.