10 months ago
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Hey, it’s important to realize that if you’re going through verification, it’s crucial that you pass it successfully. Until you’re verified, you won’t receive your money, and that might be why you haven’t received it yet.
Are there any other documents the casino needs from you? Have any been accepted yet?

I’ve already submitted all the documents, and the verification is showing as successful, but I can’t withdraw my balance no matter which withdrawal method I use. I’ve already tried Mastercard, bank transfer, and Skrill.
When I submit a request, it always tells me that my request was accepted and is being processed, but after 1 or 2 days, it’s marked as rejected without any notification.
I’ve already asked via online chat why my withdrawal requests aren’t being accepted, and the answer is always the same: I have to request the withdrawal using the same method I used to make the deposit. I made the deposit via MB Way, but they don’t offer that option for withdrawals. and when I request a withdrawal via bank transfer or card, they don’t give me any explanation.
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