Xon Bet Casino - general discussion

If you want to discuss anything related to Xon Bet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello. I just registered and now I read that you don't accept players from Austria. It worked anyway.

So there was no block on the casino site whatsoever. Right?

May I ask if you deposited any money into this casino?

You should really be careful, as it could be an issue when withdrawing any winnings, even when in these cases we believe that the casino should have software to prevent this happening.

Hello. Yes, I paid in and everything worked.

So, do you have any balance in your casino account now?

Our complaint team could hopefully help you to get it out whenever you feel like it.

Good morning I played at xon.bet casino I deposited 14 euros and they gave me a bonus I won 800 euros which was real money and when I made a withdrawal they didn't give it to me where can I file a complaint for them to close this casino

May I just ask you what the maximum withdrawal limit was with this bonus?

What do you mean exactly that they didn't give the withdrawal to you? What was the reason for them to do so?

They told me that 200% of the bonus went to them, the withdrawal was 800 euros but from these 800 euros that on the balance wrote real balance they only put 76.60 on my game account, telling me that I played with a bonus but I did it with real balance

And they gave me 100 free spins I won 13.45 euros and on the last round of free spins they didn't give me the money I won

Do you think you can copy the exact bonus terms to the post? I think the counting isn't very clear right now; thus, the exact terms would truly help us here. You may also add the casino's response or their explanation of the events.

If I'm not mistaken, it will be crucial to define real funds and the free/bonus funds.

I would like to inform you that the manual withdrawal transaction in the amount of 724.40 EUR is a withdrawal of excess money from your account. Since your money was won with a bonus of 30.80 EUR, according to the terms and conditions of our casino, the maximum win for this bonus is 110% of the bonus amount. After verifying the withdrawal, your account will have a deposit of 14 EUR + a maximum win amount of 30.80

EUR from 110% deposit bonus, subject to withdrawal.

This withdrawal was made in accordance with section 3.6.3 of our policy. 3.6.3. The maximum amount that can be withdrawn from bonus funds

is limited to 200% of the bonus amount. Any winnings exceeding this limit will not be withdrawable and will be void.

But the problem is that they wrote real balance to me, not bonus balance, and I wrote them and they told me that I can withdraw this money and in the end they didn't give it to me.

Perhaps there was some mistake made, and the information in your account was wrong that it was real money.

Couldn't it be so? 🤔

The bonus terms are clear, and the maximum withdrawal is stated there, so they should pay this amount to you.

It is very important to read the terms of each bonus so you know what to expect and what you are allowed to withdraw, you know.

Have you already received the winnings or not yet?

Casino dont want withdraw my win money, i was deposit money with bonus . I rolled over my bonus correctly , the balance changed to real funds and when I hit a big win the casino took my money even though the win was already from funds on the normal balance, beware this is not a casino, they cheat people

May I ask when exactly this happened and what reason they gave you for not being able to withdraw if the money was already in real balance, though?

If you'd like us to investigate this, please submit your complaint here, and our team will try to get the best possible resolution of it, for sure.

Hello, I had my complaint about the casino closed because I thought it would be resolved by now. Unfortunately, I still have the problem (see complaint). My documents have been waiting for verification again since May 8th and no one at this casino is taking care of it. My deposit is still in the account but I can't use it. My account is restricted by the casino so I can't access my money. I deposited on April 24th and today is May 12th and this casino has been holding my money for weeks. These thieves and scammers are deliberately delaying verification. Please help.

Hi. If you experience an issue with this casino again, please feel free to file a new complaint, if you wish.

What do you say about this option?

Hello, to go through everything again and tell the whole story again is to be honest too much for me, sorry, I don't feel like it, I'll think about it, thanks.

Even if there is a chance that our complaint team will help?

I leave it up to you, of course, though.

It makes no sense for everyone to explain something to you, if you never do anything you leave this casino open and let them do what they want, there is no point in making complaints here, you need to report it to the police on purpose