XOCasino - general discussion

If you want to discuss anything related to XOCasino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

don't play here at all))))

Reason?

The players have been found to have multiple accounts and are trying to exploit bonuses, all link together by our security system and all appear to be from Ukraine. Interesting take on our reputation, simply write a bad review whenever you do something against the terms and conditions? Great job lads!

I'm not a bot, they took my money and took away my live chat and they don't respond to my emails.

Hello sir, please explain how you ended up with multiple accounts and claiming a refund from an account belonging to a female yet posting here on your behalf. We are working on rectifying the issue for you but breach of rules is something you cannot deny and ruin the reputation of a brand from trying to manipulate the system. Your case is being investigated and you should receive and answer soon.

Dear casino representative! 

We are pleased to see you on the Casino Guru forum. To help you better understand our forum policies, I‘m reaching out to you with the basics now:

https://casino.guru/forum/bonuses-and-promotions/rules-for-casino-representatives-adding-promotions

Since you already registered the account with the official casino email, I'm now syncing your account with your brand so the players recognize you as such.

I first registered at your casino and I have one account.

Try to use the "reply" button whenever replying to someone in particular. That way they will get notified about your message. 😉

I'm the only one registered with you, I only have one account, don't come up with all this nonsense

Hello, I just want to make one thing clear: We are not the casino, and we did not accuse you of opening multiple accounts. This is the Casino Guru forum; can we now address the issue with the casino?

If you require assistance and the issue is related to the casino branch, which multiple accounts seem to be, kindly submit a complaint.

this casino is a scam, they answer to no one

Hello, like we stated you have several accounts created all linked to you, the refund is being requested by a woman with a different name yet you claim to be a man with another name. Stop saying we are scam when you are trying to avoid responsibility, breaking the rules and pretending to be other people.

I registered with you via WhatsApp.

Why aren't you answering me on WhatsApp???

You're communications with the Risk Management department is through E-Mail only. We see that an agent is already in communication with you.

already communicating, but I wrote on WhatsApp before and no one answers there, and on your website you took away the live chat, why????

You know, I only have one account, so don't come up with all your fantasies here, just say that you don't pay the money and that's it.

This is a complete lie...no one answers about the casino, although 20 days have passed since I ordered the money, they don't pay anyone and aren't going to pay.

If you haven't received your money for so long, then it would probably be a good idea to file a complaint and we would try to help.

What do you think?