3 years ago
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Hmm, are those rules associated with bonuses, or are they also applicable to real funds?
To me, it sounds more like a bonus term, and yes, such rules may limit your chances to win bigger, though still, many bonuses also possess a maximum cashout rule, so you won't get the full winnings after all.
Well, I prefer to give space for responses. Maybe I got it wrong.
Missing 1,250 XRP Withdrawal — Admin Cancelled & Funds Disappeared
I have been a loyal member of this casino for multiple years with no prior issues, wagering over $160,000 in a two-day period (June 10–11, 2026) following a major winning session on Plinko.
The issue began when I submitted a withdrawal for 1,250 XRP using 2FA. The transaction went to "processing" and was subsequently manually cancelled by administration 45 minutes later. Support has previously confirmed to me that users cannot cancel a withdrawal once submitted, meaning this was an intentional internal action.
The Evidence of Foul Play:
Support Contradictions: Support first claimed there was an "inside issue" being resolved. They later claimed the 1,250 XRP was refunded to my balance. No such credit exists in my account balance or on-site transaction history.
On-Chain Evidence: I tracked the casino’s public XRP wallet on the ledger. The transaction was never even submitted to the blockchain. Furthermore, the ledger shows the casino's wallet lacked the necessary liquidity to cover my withdrawal at that exact time, explaining why administration manually halted it.
Support is now stonewalling me by telling me to email "administration," but admin completely ignores my emails. The casino is actively withholding my winnings, deleting my withdrawal, and refusing to credit the funds back to my account.
Account Username: Redd333Ace
Transaction Date: June 10/11, 2026
Amount: 1,250 XRP
Hello, so on one side the casino has been telling you that upon the withdrawal cancelation the money was transferred back to your casino account, while at the same time your casino account lacks those funds. I understand this is not how the withdrawal should proceed, and considering the other context with ignored emails, no wonder you would like to share that.
I see that in the past you already complained about casinos, and since this matter has been going on for a long time, I suggest you lodge a complaint request once more. That's my best advice, since it seems you've reached the point where casino support, for some reason, cannot find a solution.
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