Ok, has your account been fully verified, please?
Usually, the verification comes first and only after the player is eligible for the withdrawal.
Any updates from the casino to clarify the problem?
Do I assume correctly that you have just submitted all documents but have not received a confirmation that the account has been verified, please?
It's very important to be sure that your account is verified now.
Anyway, you should submit a complaint, it would not hurt at the moment.
Kindly let me know about the verification, though.
So I'd assume, that those documents have not been checked yet and your account is not fully verified at the moment, therefore your withdrawals get rejected over and over. 🙁
It's good that you submitted the complaint, I hope we will be able to help.
If I may I would suggest playing in a better casino next time.
So it looks like a big win 🙂. If you would like to share with us and you have a screenshot, feel free to use the "add screenshot" button to show your win to other players here on this link: https://casino.guru/forum/general-gambling-discussion/screenshots-of-winnings--victory-screenshots
Have you also managed to win somewhere else than in this particular casino ?
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