Winpot Casino - general discussion (page 4)

Please try to reach the casino support and let us know how the situation stands whenever possible.

Well, to be honest, it's very good. I'd give it a 5 out of 10 because the negative aspect is that they take a long time to respond in the live chat, which makes you lose your bonuses and missions, and if 72 hours pass, they can't do anything about it.

Sure, I understand why you might take a few points away from them, and on the other hand, why you would give them some positive points if you consider it a good casino overall.

Are the bonuses tied to having to contact customer support, or why exactly do you need to reach out to them to receive the bonus? If they respond slowly and that means you end up missing out on the bonuses, I can understand why that would be frustrating.

It's just that what's happening, that's why this is a review so they can take it into account and try to improve their app, and that's why I'm leaving a review, friend. Greetings.

I understand why you wrote this and why you decided to leave a review for the casino—hopefully, they’ll notice it, look into the situation, and improve in the future.

On the other hand, I asked you a few questions that you haven’t answered yet. So, if you have some time, feel free to answer them.🙂

I've been complaining for over 24 hours about a 1,000 deposit I made, and it still hasn't been credited. Support just keeps closing the conversations. They owe me more than 10 bonuses, but they always come up with some excuse not to give out the bonuses or the deposits. I used to really like this casino, but now I'm disgusted by them because they're thieves.

I can see that you’re having issues with your deposit. Have you checked whether the deposit went through successfully with the payment method you used? It might be worth waiting a little longer, as the deposit could still arrive later.

I would definitely try to resolve the issue with the casino first, but from what you’ve said, it seems they’ve closed your chat and are no longer dealing with the matter with you, which obviously isn’t an ideal situation.

For now, I’d give it a little more time, as deposits can sometimes arrive slightly later than expected. If nothing changes, I would then try to resolve the issue with the payment provider you used to make the deposit.

Hi @cesarcarmona !

Thank you so much for sharing your experience and for giving us your feedback. However, we are very sorry for the negative experience with live support.

We know that time is of the essence when claiming missions and bonuses. We're taking note of your case to optimize our agents' response times, as we sometimes receive a high volume of inquiries, but we're always here to help.

Please contact us at the following email address: soporte@winpot.mx From your email registered in your account to identify your profile, explaining your case to review if we can still apply the benefit(s) or if for some reason or condition it is not possible we will let you know, but we will do our best to solve it 😉.

Hi @Ulisesmartinez213!

We are already responding through this channel and we are very sorry for the dissatisfaction and bad experience.

We want to explain that deposits are usually reflected in a matter of minutes, but sometimes, due to different external or internal factors, some may take 24 to 72 hours (or up to 7 days in exceptional situations) to be processed correctly or returned.

Once the support chat submits the report, it is tracked and the resolution of your case is sent to your registered email account.

Regarding the bonuses you mentioned, all promotions have terms and conditions. If any of these are not met, unfortunately, you will not be eligible to receive the bonus. However, if you would like us to reopen any of the cases you mentioned and review your application in detail, please send an email to soporte@winpot.mx from the email you used to register, to identify your account and support you.