WinPlace Casino - general discussion

If you want to discuss anything related to WinPlace Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

How does a casino like this, with such excellent reviews, have such a low rating? And the same goes for the other three casino I see in the same group? I'm asking because I really don't know.

Hello, it could always be more than just one reason, I would say.

At least from the perspective of the concrete casino review, though its combination of lack of license and one specific unresolved complaint, we believe the casino should have paid, but the operator did not pay the money. Also, it's a small or mediator operator with few other casinos of the same kind with far more unresolved player complaints, which increases the potential risk while playing within the whole group. Additionally, for example, specific rules allowing casinos to confiscate the winnings gained through "low-risk play" are not actually very fair, at least for us.

In any case, user reviews are not subject to concrete investigation, while the official casino review is. If that helps with another comparison.

That is a good question, by the way. 👌👍

I have been complaining about the Casino for several days now because on October 22nd it accepted the amount I transferred but on the 28th it suddenly interrupted the Casino directly as I hated it and it was interrupted immediately! The Casino Cloudflare has been reported, this entire Casino belonging to it is defrauding other people's money without permission! I have a lot of screenshots of it saying that they promise your money is on the way and it is not true, we started working with my bank to get my money back! Avoid it, it is a scammer, Casino guru, take it off the list because others trust Casino guru, if there is a problem it helps but the casino does not acknowledge the complaints against it! So I strongly ask Casino guru to blacklist this casino

I can see why you’re concerned, especially if the casino keeps telling you that the payment is on the way but cannot provide any useful payment reference or proof that the transfer was actually sent.

One thing I’d clarify, though: we don’t blacklist or remove a casino simply because one player requests it. Our Safety Index is based on our own review methodology, complaint outcomes, the casino’s behaviour, licensing status and other verified factors.

Since your complaint with us is already open, I would now make sure the Complaints Team has the latest information as well, especially that the withdrawal is still missing, the casino keeps saying it has been sent, and no clear payment reference has been provided.

Also mention that you have already contacted your bank, because that can be relevant when tracing whether the payment was actually sent and where the delay may be occurring.

At this point, I’d let the open complaint process continue rather than starting anything new.

Dear Casino guru, I have proof that this casino is not a scam, maybe that's all, no one has had it, I have 50 screenshots that prove that they and the Casinos associated with it are real scammers, the reviews that are written for this and the Casino associated with it, which are positive opinions, were posted by the Casino itself or by players who received something in return! I have been playing online Casinos for 7 years, I have enough experience that if a Casino does not pay within 72 hours, something is wrong there, if it has not paid for 11 days to a verified account, you can really tell that it does not want to pay! Customer service was available until I requested a withdrawal, when this happened, the Casino itself disconnected its customer service, it cannot be reached because it is my partner! I tried logging out of the account, it was immediately available! They promise that the money will be on the way for weeks, when it passes 8-9 days, it will be put back into the account, then the casino never approves the payment, it interrupts the payment, I gave three IBAN numbers, after a while they don't even respond by email! My own opinion is that Casino guru would do well to inform these scam sites properly because I myself, as a basic person, found out in a few hours that these are real scams because they are registered directly in countries that do not force them to pay! The problem is that customers do not trust the Casinos, but you, so I registered because I trusted you and many more people will register if you leave them and many more people will be caught cheating, I have a site that I found where you can really report scam casinos and it has an effect, thank you for your help, have a nice day

I can see that you’ve now added several more specific details, especially that the withdrawal has still not arrived after around 11 days, that you tried three different IBANs, and that the withdrawal was apparently returned to your casino balance after several days.

Those are all relevant details for your open complaint, so please make sure the Complaints Team has the screenshots showing the withdrawal status, the casino’s messages saying the payment was on the way, and any later reversal back to your balance.

I would just be careful with saying that the screenshots automatically prove the casino is a scam. They may show serious problems with the withdrawal process and communication, but the complaint still needs to establish exactly what happened and what the casino can document from its side.

As for our rating, we assess casinos using our own methodology and complaint outcomes. Your open complaint can contribute to that assessment depending on how it develops, but we wouldn’t change the rating solely based on allegations in a forum post.

This is how it is from their own side and you treat it as you want, I don't interfere! But you shouldn't forget that there are many old players among us who have been Casinos for 7 years and we know what Casinos do to you, you should know these things because this is your job! Okay Enis, I ran into one that is not a booklet, unfortunately, the only thing that needs to be done is that Casino Guru should keep a great page on their site where the opinions are clearly visible, which are positive, in each of its affiliated casinos, the same eye and the same writing and the same rating are a bit strange, you should look at these reviews because Enis found them on this page based on the reviews, which I checked afterwards when they were already scammed! Anyway, let me go, I'm over the limit and I'm fine with it, I'd rather leave my money to my bank, I'll keep an eye on it, this is for sure even a regular person can run into a problem, I'm looking for the next thing, so that the site takes more responsibility when there are pictures of these and similar casinos that don't pay because it's their business, the customers won't be ahead, they register a tax on the site here, then we file a complaint and it closes because the fraudulent casinos don't respond, this is not good, the terrible casinos that don't respond after a tax complaint should be reported and blacklisted and then people will see that they are not allowed to play at them, they haven't responded to any complaints, this is what they did, have a nice day

I understand that you expect us to take these reports seriously, and we do.

We monitor both complaints and user reviews closely. When we identify a concerning pattern over time, whether in player reports, complaint outcomes, the casino’s behaviour or other relevant information, we take it into account and draw the appropriate consequences in our assessment.

User reviews also have their own review and moderation process. They are not simply ignored, but we cannot treat every individual review as verified proof without first checking what can reasonably be confirmed.

Our team deals with these matters every day, so there is no need to worry that such information goes unnoticed. WinPlace already has a very low Safety Index, which reflects the concerns we have identified so far.

Your open complaint will be assessed separately on the evidence available in your own case. If the casino fails to cooperate or the outcome reveals another serious problem, that can also affect its future assessment.