WinnerCasino - general discussion (page 3)

Hello,

sadly some complaints were recently ignored by this casino, so it's more like: are they going to pay?

I wish you luck.

Hi has anyone got there withdrawal yet ? As I’m on my 9th week of waiting

Hello there.

9th week you say? Well, it's far too long. When was your account verified, please, and in what status is your withdrawal now?

I think you should consider submitting a complaint, feel free to do so here.

On week 11 now . No payment same old excuses . Tried to find who they are linked with so I can complain . Seems they are not linked to anyone . This is madness . Is there anything I can do to actually get my money ? Or is it time to just give up ? . Messaged them everyday and get the old same boring reply . Has anyone actually got their money ? Or am I just ranting for no reason again haha

Does not sound good.

I checked your complaint to find that it has been updated recently:

"Hello callumwoody123

Winner Casino used to hold a license from E-Gaming Curacao, but we were unable to verify this, so we can not confirm if Winner Casino is still licensed, that's why we are listing it as unlicensed in our casino review. However, you can still contact (https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint) and submit a complaint to them. It's not the best licensing authority but it might have more options and tools to help players. Let me know how they replied (michal.k@casino.guru).

So far the casino hasn't been responsive to me, but I will keep on trying"

Use the link, please, I really hope it helps.

Did your withdrawal go to completed or did it stay at awaiting? I’m having the same issue as you.

Just a kind reminder: please use the "reply" button, otherwise the person you wrote to will not be notified. Thank you 🙂

Sadly, the complaint was closed as unresolved.

Feel free to submit your own, let's hope your complaint will get resolved.

I got payed my winnings today. 6 weeks later. At least I got them tho. Thanks

Hi, how long die you wait ? Im now 2 month of waiting and still dont have any answear

Waited 6 weeks

I'm glad that your payout has been finalized, it also gives hope to the rest that our payouts will finally be approved, great ! 😊

I take it as a very good end! Happy to hear that. 🙂

Hello,

I'm just wondering now, have you any idea why your withdrawal is so delayed? Are you in touch with the casino?

As far as I get it, you were only advised via their live chat to wait for the financial department, right?

I hope the casino will join your complaint, the time is getting short. 🤞

Yes my only contact is via live chat, they apologize for the delay and say wait a little longer for a response from the finance department, so we will see how long it take

I'm sorry to see that the casino has not responded within the first complaint period.

I think they will not answer, I am in touch via live chat, so far I know that there is no new information about my withdrawal and if it appears I will get an email with this information

that is the same I got told. Got payed out but there was definitely no email.

Update on my payment . Waited 3 months for this to get declined as there was people committing fraud and they emailed saying "if this is wrong please withdraw again " so I withdraw, it took around a week and a half to get my payment , there has been a lot of stuff going on as people keep making accounts and trying to scam the website I was told so they was doing extra steps for there payments and stuff . Glad I’ve finally got this . Just gives the people hope that have been waiting ages . I would say cancel your withdrawal if you’ve been waiting more than 8/9 weeks and make the withdrawal again as they will decline it after 90 days anyways .

That's a really good tip. Thanks for the feed back and I hope it will help to others! What now? Are you going to continue playing in the casino?

I'm sorry it ended this way 🙁