Winhalla Casino - general discussion

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Really bad casino !!

I deposited 25 euros and took the deposit bonus, the problems started !!

did not allow to play any games in this casino but immediately began to require documents for account identification !!

I closed my account right away because it started to look like a dishonest casino !!

my money i have demanded from them dozens of times by email but each time just want documents.

I would not recommend this or this company's casinos to anyone, twist these from afar !!!

i probably lost 25e but keep my money, i didn't lose any more.

This is a standard process in some casinos. You account could be flagged for any reason (for example you have the same IP address as another player) so they wanted to verify your account. In order to send you the withdrawal, they still need to verify your account so I'm not surprised they still require the documents from you.

at least can't have the same ip address or have some captured ip address ....

there is no similar casino against which you immediately start asking for documents and can't even play and then decide whether the casino is worth playing and identifying !!

this just tells you that there is a dishonest casino !!

I was robbed of credit card information through some casino and that’s why I don’t trust these shit at all anymore.

it has happened even that there is a human identity also stolen !!!

Actually I worked in a very good casino for 4 years and we sometimes closed the player's account immediately and asked for the documents exactly as you describe. Once again, it happens in cases where the casinos internal system sees you as a potential risk.

Then the casino wants to verify you immediately to avoid any issues in the future.

Regarding the card - I'm also quite reserved in terms of using cards online. That's why I created a free account in the local bank, I asked them for VISA (because in some cases, Mastercard doesn't support withdrawals) and I keep only low amount of money on that card. I use this card exclusively for all types of online payments.

this has disappeared from the internet.

Hi.

I have just discussed it with the casino representative. Their website is under maintenance, and it should be available very soon.