4 years ago
If you want to discuss anything related to Winabet365 Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
You need to ask the casino's customer support directly, but it can be simply because the casino doesn't support card payments. You can contact them here: https://www.winabet365.com/contact-us
i was really wondering why you rated the store so badly until i came across the bonus terms and conditions and now the rating seems far too generous to me.
bonus terms and conditions:
The maximum amount of winnings from the bonus that can be transferred to real money is 100 euros for a first deposit of 100 euros. When making a first deposit of a lower amount, the maximum amount of bonus winnings that can be transferred to real money is 100% of the first deposit. For a first deposit with bonus of €10, the maximum bonus that can be withdrawn in real money is €10.
there are no more questions...!!
Hello.
May I know which rules or terms you are looking for?
I found section terms in the lower section under the "regulations":

Try that and let me know.
According to the review, this casino doesn't support live chat, I'm afraid.
Regarding the email:
For all customer queries, please email us at: helpdesk@winabet365.com
and quote your name and account number.
Phone Number: +35722059031
Good afternoon, I deposited yesterday, without bonus, the amount of 150$, I got winnings at the casino, and I had the final balance of 980, when trying to withdraw, the platform informs "restricted customer of action", I thought it was due to lack verification process, I sent the documents but I wasn't verified, I sent an email, it's been 16 hours and they haven't responded, and they don't support live chat, and I've seen other similar complaints, how do I resolve it? Maybe contacting the licensor will do the trick?
Hello.
I wouldn't say the licensing authority will help you out instantly. 🙁 Let's just say it has been just a few days so far, I would wait for the casino to explain or preferably to verify your account at first.
The first verification is usually the most complicated, so I would give it at least a week. Just try to get in touch witht he casino, if possible.
You were hoping for more pleasing reply, I imagine. 🤞
Hello, since you have issues processing credit card payments, I would like to discuss how we can assist. We have a credit card solution that is known to be the stable backbone of the industry. How do I get in touch with the right person to speak about this?
Thank you,
KK
Hello. Please do not promote any businessesses on this forum. Mind the rules 👈.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.