Win2Chill Casino - general discussion

If you want to discuss anything related to Win2Chill Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

That seems to be the case—the only real problem is with the weekly bonuses. I’ve made a deposit to claim the bonus several times, but I’ve never received it immediately. Usually, I have to contact support, and I only get the bonus after about two days.

I guess it's not a very convenient process. Is this bonus meant to be unlocked or assigned to you automatically upon a related deposit? Two days for activating the weekly bonus, which is almost one-third of the expected duration.

I was very disappointed with Win2chill casino and I would not recommend anyone to play for real money here. Although registration and depositing are done in seconds, when it comes to withdrawing your winnings, the platform is completely bankrupt.

The main problems I faced were:

Inoperative KYC (Know Your Customer) system: Before initiating a withdrawal, it is mandatory to complete an identity check, but the casino interface is technically unable to accept the documents. It is simply impossible to upload the documents required for the KYC check, which in itself is extremely suspicious and frustrating.

Extremely slow and delayed withdrawals: My withdrawal request has been pending for days. The casino is not sending the money, it is just stalling.

Misleading, lying customer service: After I reported the issue on live chat, customer service explicitly promised that they would manually review and approve my request later today (despite it being the weekend). Nothing has changed. Their promise has come to nothing, the status is still pending.

Final warning:

Win2chill does not keep its word and promises to players. I am currently waiting for the time frame set out in the casino's internal regulations to expire. If they do not settle my account and send my money within 72 hours of initiating the withdrawal, I will initiate formal proceedings and file a complaint with the licensing authority and international player protection forums!

If you don't want your money stuck in a broken system while customer service just makes you believe, avoid this place!

Being unable to upload the documents needed for withdrawal, then receiving a promise of a manual review that doesn’t happen, is understandably frustrating. The upload problem needs a practical solution from the casino.

When exactly did you request the withdrawal, how much is it, and what happens when you try to upload your documents? Did support provide an alternative way to submit them, or only promise to review the withdrawal?

We generally allow up to 14 calendar days for withdrawals and verification, but that doesn’t mean a technical problem preventing verification should be ignored meanwhile. A few days’ delay alone also doesn’t establish that the casino is bankrupt or refusing to pay.

Please keep the withdrawal pending and let us know whether anything has changed since your post.

The casino informed me by email to request the withdrawal in smaller amounts. I did so. I submitted the requests in 6 parts. Of those, 1 was successful, 2 were rejected and the rest are still pending.

It’s good that at least one of the six withdrawals has already been processed. However, since the casino itself instructed you to split the withdrawal into smaller amounts, it would be important to know why two of those requests were rejected.

Were the rejected amounts returned to your casino balance, and did the casino provide any reason for the rejections? Also, has the document-upload issue now been resolved, or are you still unable to complete the verification?

For now, I would leave the remaining withdrawals pending and avoid playing with any returned funds. Since this has only been going on for a few days, let’s see whether the other payments are processed within the 14-day timeframe.

Thank you for your reply and help. The amount of the declined withdrawals has been returned to my casino balance. The casino said that the declines were due to a system error, but I have not received any further explanation. I still cannot upload documents and the casino has not asked me for any documents, so I do not know if there is a problem with verifying my identity. I currently have a withdrawal that has been approved for over 24 hours, but the money has still not arrived in my account. I also have a pending withdrawal request that I submitted today. I am worried about the situation because the casino itself instructed me to split my withdrawal into smaller amounts, yet two requests were allegedly declined due to a system error. Although one withdrawal has already been approved, I am still waiting for the money to arrive. Please advise me on what to do next. I would appreciate your help in clarifying the situation with the casino and ensuring that my remaining withdrawals are processed properly. Thank you in advance for your assistance.

Thank you for explaining. I understand why you are concerned, especially since the casino itself instructed you to split the withdrawal and then rejected two of the requests because of a supposed system error.

The fact that one withdrawal has already been processed and another has been approved shows that there is some progress. An approved withdrawal may still take more than 24 hours to reach your account, depending on the payment method. Which payment method are you using, when did you submit the first of the six requests, and how much remains unpaid in total?

Since the casino has not requested any documents, the upload issue may not currently be preventing these payments. Still, please ask support to confirm in writing whether your account is fully verified and whether they expect you to submit any documents elsewhere.

For now, leave the approved and pending withdrawals untouched and do not play with the returned funds. Keep the casino’s instruction to split the withdrawal and its explanation about the system error.

If the casino rejects further withdrawals, stops responding, or remains unable to provide a practical solution to the verification issue, you do not necessarily need to wait the full 14 days. In that case, you can submit a complaint, and our Complaints team will assess the circumstances and the available communication.