Win.Bet Casino - general discussion

If you want to discuss anything related to Win.Bet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I won €5000. I'm currently in the process of verifying my account. I'll report on the procedure and how long it takes.

If everything goes smoothly, I will leave a review.

Changing the phone number was a bit complicated; I had made a mistake when entering the number. Support changed it, but required a lot of documents.

The following documents were requested for verification:

Photo of the document -> Passport

Selfie with passport

Selfie with a piece of paper that says "Betwin" on it

The exam will probably take up to 3 days.

As I've only just realized, Germany is not permitted according to the T&Cs.

I was able to register and make a deposit from Germany.

I hope I still get my money!

Hello, let me calm you down at least with the GGL license a bit. Even though players from your country should follow the GGLs instructions, in practice many offshore casinos pay out German players without issue. It mostly depends on the overall casino safety and fairness. When it comes to Win.Bet this casino is somewhere in between.

Hopefully you won't encounter any problems and the money will arrive shortly.

Keep us posted.

Hello Radka,

Thank you for the quick reply. I'm referring to the casino's terms and conditions. It states that registration from Germany is not permitted.

I have written to support several times now, and they say it's not a problem and I will receive my money.

Nevertheless, I'm very nervous about it.

My account has not yet been verified.

Yes, also according to our information, players from Germany are not allowed. Here you can see that the casino didn't enforce it at all, since you were able to play without any issues.

So, this means that if they let you deposit and play, they should also pay out your winnings. Please keep us informed about how it goes, and if you need our help, we are here.

When exactly did you request your withdrawal, please?

Hi Romi, thank you for your support. I can't request a payout at the moment because I'm stuck in the verification process.

Nothing has happened since Tuesday. I submitted the three requested photos, but haven't received any feedback. The casino reserves the right to review the documents within 72 hours.

No worries at all.

Please stay patient, fully cooperate with the casino, and keep us updated about everything. I hope you will be able to request your withdrawal soon.

I've been waiting for six days for my four photos to be verified. Nothing has happened yet. This casino is extremely unprofessional.

It must be very frustrating for you to wait this long.

Have they said anything about having a lot of withdrawals at once, perhaps?

No, it always just tells me to wait a little longer. Sometimes it's said I should wait until Friday, then it's said I should wait until Monday, and today it's said I should wait 24 hours and then get back in touch.

Let's see how it'll go, and if you still need our help, your complaint is there.

I have already filed a complaint. The responses have not been approved by you.

Your complaint is actually there waiting until the 14-day time period passes, which is why the responses have not been approved. We are unable to intervene yet.